Systems Administrator

WingSwept is an award-winning managed service provider seeking a Systems Administrator for our team. We're looking for someone who is technically proficient, has the passion to learn, and genuinely cares about other people : their teammates, other coworkers, and our clients.

If that's you, please review the details below and apply today if it seems like a good fit.

The responsibilities of the position may include :

• Provide remote and on-site workstation, server, and network support to a growing list of clients
• Install, configure and maintain desktop, server, and network appliance equipment
• Design and implement various network infrastructure pieces in an SMB environment
• Fill various roles as part of a project team to work on various technology-related projects
• Manage various backup technologies in order to ensure the integrity of client systems backups
• Update knowledge base in order to provide continuity among other company personnel
• Communicate ticket status and document updates to clients and technical staff as needed
• Provide first level after hours and holiday on-call support on a revolving basis with other staff
• Keep information regarding our clients, their data, and other sensitive information confidential
• Investigate new technologies for use internally and in client environments
• Monitor internal and client services for any possible issues and provide issue resolution
• Interact with clients and vendors over the phone and in person in a professional manner
• Support InfoSec initiatives and provide technical assistance when required
• Provide ticket escalation assistance if and when possible

Minimum requirements :

• Each WingSwept employee is expected to adhere to our core values of being Honest, Eager, Accountable, Respectful, and a Team Player.
• Must be legally in the US and able to pass a US government background check
• High school diploma, at least two years of secondary education preferred
• Must have a valid driver license and reliable transportation for travel as far as 75 miles from the office
• Must be able to work predominantly from our Garner office
• Must be able to work a full-time 40-hour work week, with occasional after-hours support (We're open to part-time for an otherwise exceptional fit.)
• Exceptional computer and system administration skills on Microsoft-based clients and servers
• Firm understanding of networking fundamentals
• Good verbal and written communication skills for interactions with customers on a daily basis
• Ability & willingness to operate in a fast-paced and dynamic environment with a calm demeanor and maintaining a "win / win" attitude

Extra consideration given for any of the following :

• Previous experience as a system administrator / engineer or equivalent role
• Previous experience with ConnectWise PSA or Datto RMM
• Deep and proven knowledge / experience with server and network diagnostics, design, and installation
• Expertise with networking topics such as routing, VLANs, QoS, VPN
• Expertise with Microsoft Windows Server, MS Exchange, or MS SQL
• Expertise with VDI technologies (Citrix XenApp, MS RDS, VMWare View, etc.)
• Expertise with virtualization technologies like vSphere and HyperV
• Expertise with cloud hosting providers (AWS, Azure, others)
• CompTIA Network+, Security+, Microsoft and other industry certifications
• Experience with SonicWALL and / or Cisco firewalls and other appliances
• Experience with scripting / automation (PowerShell, VBscript, Perl, WSH)
• Familiarity with Linux / Unix based operating systems and system administration
• Experience with phone wiring and phone switch installation / programming / maintenance
• Experience working on project teams or with project management

If this sounds like a good fit for you, please apply today!

Equal Opportunity Employer M / F / Disabled / Veteran