Pre-Access Specialist (Full-time)

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities.

We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage.

This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities.

Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers.

Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.

We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours / week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting.

Pre-Access Specialist (Full-time)

PRE-ACCESS (ROCKY MOUNTAIN PROFESSIONAL BUILDING)

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Shift : Day

Employment Status : Full-Time (.75 or greater)

Starting Wage DOE : $17.00 - 21.25

The Pre-Access Specialist is responsible for one of the first impressions a patient will have of Billings Clinic. The incumbent will provide education both verbally and via mail in an effort to manage the patient and / or family member’s expectations as a patient of our facility.

New and some established patients for both clinic and hospital services will be contacted to obtain all patient and guarantor information, insurance information including any information related to accident insurance, etc.

as well as additional contact information. All regulatory requirements as to determination of primary and secondary carrier status will be collected.

Staff will inform patient / family member of insurance billing processes as well as payment expectations. An explanation of what the patient can expect at check-in will be provided as well as information regarding parking, valet services, etc.

Patients will be provided with a customized new patient welcome packet including their scheduling itinerary and way finding materials.

Essential Job Functions

• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations.
• Provides first impression of Billings Clinic to patients and family members.
• Validates insurance entries using Intellisource software, commercial web site, or calling insurance company.
• Coordinates with patients, internal and external providers, nursing staff to ensure Medicaid Passport and other authorizations for referrals required by insurance carriers are obtained.
• Schedules and coordinates appointments in a manner that meets the patient’s needs.
• Accurately obtains all patient, guarantors, primary, secondary and tertiary insurance information from patients.
• Participates in quarterly assessments in accordance with policies and procedures.
• Discusses Billings Clinic expectations for payment of services.
• Performs other duties as assigned or needed to meet the needs of the department / organization.

Minimum Qualifications

Education

• High school graduate or equivalent
• Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc.

Experience

• Six (6) months experience at Billings Clinic preferred
• Prior experience in a customer service-related field preferred; health care experience is desirable.

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do.

As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants.

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