Automotive Customer Service Technician

Automotive Customer Service Technician Crash Champions CareersJob Information

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services.

We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles.

We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.

Responsibilities

• Provide information and advice on vehicle diagnostics and technical solutions to customers via telephone and supported equipment.
• Document all customer interactions in the supplied database.
• Work within groups of technicians and software development teams to improve products and services.
• Maximize first-time resolution of customer queries.
• Provide training support and basic technical support to customers and employees as required.
• Other duties as requested.

Qualifications

Requirements :

• High School diploma or GED required.
• 1 to 3 years’ experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required.
• Proficient in Microsoft Office 365 required.
• Strong problem-solving capabilities required.
• Ability to communicate effectively both verbally and in writing with customers required.
• Ability to multi-task required.

Preferred Qualifications :

• OE / Dealer level diagnostic and programming experience.
• Familiarity with pre / post scanning of automobiles; OEM Scan tool experience is preferred.
• ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA).
• Collision automotive experience or Automotive Repair experience / education preferred.
• Bilingual in Spanish or Spanish speaking ability a plus.

Benefits :

• Weekly Paycheck.
• 401K Retirement Plan and Company Match.
• Transfer Between Markets.
• Paid Holidays & PTO.
• Submit a Referral.

This job description is intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties.

Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.

Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans’ status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

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