Technical Writer

Role : Technical Writer (Standard Operating Procedures)

Duration : Long Term

Location : USA Remote (EST AND CST Only)

• We need excellent profiles who have excellent verbal and written communication skills.
• Resource should be having experience in Insurance space working in Policy management and Technical Accounting.

Re-insurance / P&C Domain mandatory

Job Description :

Client is in the process of upgrading its North America admin system (CORSOPOINT / PINJ) to the latest version (Assure Policy).

We are in need of technical writers to help review and revise the existing Standard Operating Procedures (SOPs) that provide the users with instructions on using the system.

The Technical Writer will be responsible for creating and updating comprehensive SOPs. This individual will work closely with various operations leaders to understand and document complex processes in a clear and concise manner.

They will also collaborate with training resources to share their content in support of developing training materials. The ideal candidate is detail-oriented, possesses a strong technical background, and has exceptional writing and communication skills.

Responsibilities :

• Develop and inventory of in-scope SOPs and meet with operational teams to gather information on existing processes and procedures.
• Identify the SOPs requiring updates and estimate relative effort for each document.
• Collaborate with systems teams to gather screen shots to be leveraged in revised SOPs.
• Develop and write clear, concise, and accurate SOPs that meet industry standards and are accessible to all levels of staff.
• Ensure all documentation is in compliance with regulatory requirements and internal standards.
• Meet with operations leaders to review updated SOPs and incorporate feedback and edits
• Assist in posting all SOPs in a central file store to ensure easy access and organization of all SOPs.
• Manage multiple documentation projects simultaneously for various product areas and linbes of business, adhering to deadlines and quality standards.

Qualifications :

• Proven experience in technical writing, specifically in documenting SOPs.
• Strong ability to understand and document complex processes in a clear and accessible manner.
• Excellent written and verbal communication skills, with meticulous attention to detail.
• Proficiency in documentation tools (e.g., Microsoft Office, Adobe Acrobat, Visio).
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with commercial insurance regulatory standards and requirements is a plus.
2 days ago