Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations.
We are currently seeking an User Support Specialist for our client in the Federal domain. We value our professionals, providing comprehensive benefits and the opportunity for growth.
This is a Contract position, and the client is looking for someone to start immediately.
Duration : 12+ Months Contract
Role : User Support Specialist
Primary Skills : Windows
Role Description : As a User Support Specialist , you must have at least 6+ years of experience.
Required Qualifications :
- Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
- Certain applications may require certification by the software provider.
- Prior teaching / training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
- Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
- Prior experience in automated litigation supports preferred.
- Experience with client office automation environments is extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.
- Excellent oral and written communications skills required.
- Pleasant telephone manner important.
- Undergraduate degree valued.
Education : Undergraduate / Bachelor’s degree in computer science, Electrical / Electronic Engineering, Information Technology or another related field or Equivalent
Experience : Minimum 6+ years of experience
Travel : Expenses reimbursed 50-60% travel
Local Preferred : Yes
Note : Must be able to work on a W2 basis (No C2C)
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