Regional Manager - Richmond, VA.

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves.

Since 1982, we have invested $72 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.

S. Virgin Islands all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org

Working at Enterprise

At Enterprise, you’ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field.

You’ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you’re valued and supported in your growth journey.

Enterprise offers career opportunities in our with an .

Job Description Summary :

Provides leadership, direction and oversight of overall operations for a large portfolio of properties, ensuring a safe and attractive living environment for residents and a great place to work for associates, exceptional quality and service, sustained resident satisfaction and associate engagement, operational efficiency, and strong financial results.

Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions.

Attracts, retains, coaches, motivates and leads a high-performance team of Property Managers and subordinate teams who collectively direct day to day operations of properties within the portfolio;

holds teams accountable for meeting all mission, quality, safety and other performance objectives.

Oversees the development and performance of property operating budgets and maintenance plans; providestimely coaching, direction and corrective action to ensure achievement of plan objectives, financial targets, quality standards, resident satisfaction and associate engagement.

Monitors sales performance of communities; ensures effective execution of the marketing plan and achievement of occupancy goals.

Works closely with Home Office support departments to implement and maintain effective operational systems, processes and controls that are consistent with Enterprise Residential standards and applicable regulations.

Establishes and maintains effective communication strategies with teams, ensuring timely and effective sharing of information and a culture of openness.

Monitors, reviews, and approves property expenses such as payroll, vendor invoices etc.

Interacts with residents, agencies, vendors and others to effectively resolve escalated issues.

Prepares, analyzes, monitors, and distributes reports on a variety of operational and financial data; responds appropriately based on results.

Monitors the building, grounds, and surrounding areas to assess the physical condition of, maintenance, and capital improvement needs of each property.

Partners with the Resident Services Department to ensure robust initiatives are offered at assigned communities; holds Property Managers accountable for supporting an active program and encourages participation among residents;

drives efforts at the community level, engaging residents in social, educational, planned activities and events.

Holds property teams accountable for the implementation and routine practice of safety protocols in the community; sets a strong example and holds associates accountable for practicing a culture of safety.

Continuously identifies talent within the properties and works proactively to develop associates for future opportunities within the organization.

Stays abreast of trends and best practices throughout the industry and of current events and conditions in the local markets;

keeps management appropriately informed.

Ensures compliance with Federal, State, and local regulations and Enterprise Residential’s mission policies, procedures and standards.

Other duties as assigned.

Total Rewards at Enterprise :

You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing.

Enterprise offers a comprehensive total rewards package for you and your family.

• The base salary range for this role is between $115,000 to $120,000 per year depending on level of skills and experience.
• The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position.

Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance.

The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.

At Enterprise, our benefits form a major component of our total rewards package. Benefits include dental, health, and vision care plans, as well as family-building benefits, such as fertility, adoption, surrogacy support, and gender-affirming care.

Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy, EAP, and mental health benefits.

We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions.

Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications.

Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others.

SUPERVISORY RESPONSIBILITIES :

Directly manages Property Managers. Carries out supervisory responsibilities in accordance with Enterprise Residential’s policies and applicable laws.

Responsibilities include interviewing, hiring, and training associates; planning, assigning, anddirecting work; evaluating performance;

rewarding and disciplining associates; addressing complaints and resolving problems.

Work Location and Work Time

The home office for Enterprise Community Development and Enterprise Residential is in Baltimore. Enterprise also has offices in Columbia, Silver Spring, Washington, DC, and New York City, and satellite offices elsewhere.

The Regional Manager will be assigned a primary office location by their respective manager for regular in-person attendance and meetings.

Video conferencing is used almost daily and on multiple occasions within a workday.

Every effort will be made to have a work week consist of 40 hours but given the nature of the property management business and its administrative requirements, additional work time will likely berequired.

Experience, Education, Training and Qualifications

Minimum five years property management experience or management experience in a related field, with at least three years in a supervisory role, and a minimum of two years of multiple-site residential management experience.

High School Diploma or G.E.D. required; Bachelor’s degree preferred.

NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally-recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.

Strong financial acumen;Demonstrated ability to understand basic financial statements and to manage expenses and revenue within budgets.

Demonstrated experience and solid track record in marketing and leasing.

Ability to lead, direct, and motivate others to innovate and excel.

Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.

Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.

Ability to apply reason, logic, and advanced problem-solving skills to resolve complex and / or sensitive issues.

Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and / or documentation.

Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.

Excellent interpersonal skills. Positive attitude, enthusiasm, and energy.

Strong attention to detail. Strong customer service orientation to older adults.

Ability to handle a high volume of telephone calls.

REQUIREMENTS :

Possess and maintaintimely and reliable transportation.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here represent those that must be met by an associate to perform the job's essential functions successfully.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions; however, the work tasks described here require strength and stamina.

While performing the job duties, the associate is often required to read, write, use hands to finger, handle, or feel objects or controls, reach with hands and arms, talk, and hear, and lift heavy items.

Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

For safety purposes, work shoes / boots (non-tennis shoes) are a requirement.The associate must also have the ability to access all areas of the community without the assistance of an elevator.

While performing the duties of this job, the associate must be available to work for temporary or extended periods at other locations, including property locations within or near transitional neighborhoods.

The associate may be required to work extended periods of time at a computer.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.

They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The employee must be able to work in a fast-paced environment with a demonstrated ability to manage and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate.

The employee is expected to adhere to all company policies, including the code of conduct and conflict of interest, and work to the highest industry professional standards.

Enterprise Residential provides attractive levels of Paid Time Off, which employees are to use, and there are a number of company-paid holidays.

Enterprise Residential supports a positive work-life balance.