Overview
Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees.
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow?
Then Ferrellgas wants to hear from you!
We are looking for a Remote Part-Time Customer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team.
You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience while having the benefit of working from home.
Our Remote Customer Service Specialists must be willing and able to report to their local office as needed, dependent on business need.
Benefits
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
- Propane Discounts
Responsibilities
- Works with customers on a daily basis to sustain and improve business relationships.
- Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.
- Ensures accurate account setup, maintenance, and the closing of all customer account information.
- Handles all customer issues by following our customer complaint resolution policy.
- Performs soft collections for customers on credit hold or past due as well as some cash handling
Qualifications
- High School Diploma or equivalent
- 1+ years' of customer service experience
- Willingness to report to local office if needed, dependent on business need
- Exceptional customer service and negotiation skills
- Strong organizational skills with typing and data entry experience
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
Applicants must not now, or any time in the future, require sponsorship for an employment visa.
Preferred Remote Qualifications :
- Windows 10 computers or higher operating system
- Computer must have 8GB of ram but preferably 16GB
- Hard wired to the modem is preferred
- Minimum cable, or DSL speeds of 100MB with 10MB upload speed
- The use of hotspots of any type are not stable, or suitable from any internet provider.
- Apple computers can be utilized, but nothing lower than 14.0 (High Sierra OS).
- Use of dual monitors is preferred but not required.
Customer Service / Benefits Specialist (Work from Home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Customer Service Specialist
Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. We are looking for a Remote Part-Time Customer Service Specialist. In addition, you will be working with both internal and external customers to ens...
Customer Service Submission Specialist M-F
As a Customer Service Submission Specialist, you will be responsible for ensuring the accuracy and completeness of customer paperwork prior to submission. We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from ...
Part-time Customer Service Associate (100% remote)
Part-time Customer Service Associate (100% remote). Minimum of one year of banking or financial services in a customer service role preferred. The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to ban...
Family Support Specialist
New Hope Services (NHS) is proudly celebrating 65 years of service to Southern Indiana and our extended service area. NHS has built the capacity to provide a full continuum of human services from child and family support through ability services. Education or Social Services field such as Sociology,...
Facility Customer Service Coordinator
Ensure high levels of customers satisfaction through excellent service. Have at least one (1) year of work experience in customer service, retail, or sales. The Facility Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and rec...
Pharmacy Customer Service Associate
In accordance with state and federal regulations, assi Customer Service, Pharmacy, Associate, Customer Experience, Pharmacy Manager, Store Manager, Retail. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Models and deliver...
Pro Services Specialist
This position is focused on building relationships with our PRO customers and in turn earning their trust, Specialist, Service, Retail, Support, Business. ...
Customer Service Representative
The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand. Effectively communicates issues, needs and oppo...
Bilingual Customer Service Rep. (spanish)
Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution. Answer customer telephone in...