Senior Technical Program Manager

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you have a solid understanding of the wide range of Global Infrastructure products used at American Express, with a passion for driving a premium intuitive and self-service infrastructure UX across all of these core infrastructure products, delivered through a catalog of infrastructure journeys that are used by our internal developers and infrastructure owners alike.

Here, you will work alongside a team of talented engineers in an open, supportive, inclusive environment where your voice is valued, and where you drive decisions to deliver on our customer experience goals.

Because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.

Find your place in technology on #TeamAmex.

This Senior Technical Program Manager will be a member of the Global Infrastructure Customer experience team reporting into the Enterprise Cloud Technology office.

They will leverage broad technical infrastructure knowledge to drive delivery of infrastructure provisioning, viewing and managing journeys through a common API framework backed by a world class UI Portal experience, all built using the latest cloud native technology.

Responsibilities include :

• Steers execution on defined, program-level goals for medium-to-high complexity programs
• Works within and across team(s) to anticipate, track, and resolve risks and impediments to delivery
• Responsible for tracking delivery, and activities related to medium to high complexity initiatives by adding to design discussions, issue resolution, and removing obstacles to ensure program goals are met.
• Collaborates with Infrastructure Product and Engineering teams to drive alignment of the integration approach and technical strategy to execute delivery of infrastructure Journeys
• Participates with product and engineering leaders to build implementation roadmaps
• Provides and consolidates inputs for leadership updates; facilitates meetings with leadership on delivery status and key decisions needed to support project delivery
• Identifies and executes on opportunities for improvements to the delivery process; works with relevant teams to redesign process flows
• Mentors, guides, and supports Technical Project Managers and other team members as appropriate
• Tracks and interprets relevant OKR / KPIs; identifies key insights & next steps
• Participates in PI planning meetings and other Agile ceremonies for team / teams. Contributes to prioritization discussions and pressure tests plans for feasibility, capacity, and risk
• Drives coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements
• Monitors and ensures compliance with SDLC standards
• Facilitates and plans change management and release management activities
• Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management
• Follows and instills documentation best practices to ensure designs meet requirements
• Drives technical and regulatory consistency across workstreams; develops documentation to ensure ongoing maintenance and development of technical and regulatory solutions
• Embraces the Technology SDLC process and role models a continuous improvement mindset

Minimum Qualifications :

• Bachelor's Degree in technical discipline or equivalent work experience required; advanced degree preferred
• Certifications in project management methodologies is preferred
• 5+ years in program delivery and project management
• Experience with Agile / SAFe / Lean methodologies required
• Experience managing multiple initiatives, priorities and teams
• Independently drives work, with some supervision, guidance, and coaching from line manager and senior members of Engineering team
• Independently defines problems and identifies solutions in the face of ambiguity
• Ability to manage multiple projects across multiple teams
• Tailors messages and style across stakeholder groups
• Understands and aligns priorities to the program vision and strategy

Preferred Qualifications :

• Technical knowledge sufficient to understand and discuss technical challenges and systems design
• Ability and aptitude to learn new technical skills quickly.
• Working understanding of major coding languages to track delivery challenges and support solutioning
• Experience writing technical documentation
• Ability to manage cross-functional projects with multiple technical departments
• Strong understanding of organizational, product, and industry standard metrics. Ability to leverage metrics to diagnose problems and improve delivery
• Ability to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensus
• Understanding of the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD)
• Ability to manage the post-production processes, drive quality, and implement testing best practices
• Technical problem solving and issue-resolution abilities
• Ability to maintain a high attention to detail in a deadline-driven work environment
• Strong verbal and written communication skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders
• Strong understanding of interconnections between various business priorities
• Demonstrated knowledge of project management process, project management software tools, templates, and management techniques.
• Strong ability to manage change in a dynamic environment and influence others without direct authority

Qualifications

Salary Range : $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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