Healthcare Call Center Agent

Job Posting : Customer Service Advocate I

Workplace Type : On-site

Worksite Location : South Carolina, 29229, United States

Job Title : Customer Service Advocate I

Job Description :

Are you passionate about helping others and providing excellent customer service? Join our team as a Customer Service Advocate I at our Columbia, SC location.

In this role, you will be responsible for delivering prompt, accurate, and thorough responses to customer inquiries. Your main duties will include :

• Customer Relations (65%) : Responding to telephone, written, web, or walk-in inquiries accurately and courteously. Documenting all inquiries.
• Research and Resolution (15%) : Initiating or processing adjustments, coordinating with other departments to resolve issues, and assisting with priority inquiries and special projects.
• Feedback and Improvement (10%) : Providing feedback to management on customer problems and needs, maintaining records of complaints, and making recommendations for procedural changes.
• Policy Adherence (5%) : Maintaining knowledge of company policies and quality work instructions, recommending process improvements, and meeting productivity and quality standards.
• Fraud Prevention (5%) : Identifying and reporting suspected fraudulent activities and system errors.

Top Skills and Qualifications :

• Required : Excellent verbal and written communication skillsStrong human relations and organizational skillsAbility to handle high-stress situations with good judgmentStrong customer service skillsAbility to learn and operate multiple computer systems efficientlyBasic computer operating skills and familiarity with standard office equipment
• Preferred : Knowledge of word processing, spreadsheet, and database software3 years of call center experience or experience in a high call volume role

Work Environment :

Typical office environment

Employee Value Proposition (EVP) :

• Contract-to-Hire (CTH) with the potential to remain on contract for up to 1 year
• Opportunities for career advancement within the company, including higher-tiered customer service roles, training, and management positions
• Full benefits upon conversion to FTE
• Stability with a well-known company in South Carolina that rarely, if ever, conducts layoffs and values long-term employment, barring attendance or performance issues

Join our dedicated team and help us maintain our high standards of customer service and satisfaction. Apply today to make a difference in the lives of our customers!

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.