TechnicalSupport :
- Provide day-to-day support for .NETapplications, addressing issues raised by users and ensuring timely resolution.
- Offer technical assistance to users viaphone, email, or in-person, guiding them through resolution processes.
Troubleshooting :
- Diagnose and resolve application issues,performing root cause analysis to prevent recurrence.
- Utilize debugging tools to identify and fixbugs in the application code.
- Work with log files, exception reports, andother diagnostic tools to pinpoint issues.
Collaboration :
- Work closely with development teams tounderstand application functionalities, enhancements, and deployments.
- Act as a liaison between end-users anddevelopment teams to communicate user needs and system enhancements.
- Participate in code reviews to ensure codequality and adherence to best practices.
Monitoring :
- Monitor application performance andavailability, using tools and techniques to proactively identify and addresspotential issues.
- Implement and manage monitoring solutionssuch as Application Insights, New Relic, or custom monitoring scripts.
Documentation :
- Create and maintain detailed supportdocumentation, including issue logs, FAQs, and knowledge base articles.
- Document common issues and their resolutionsto improve the support process.
UserTraining :
- Assist in training end-users on applicationfunctionalities and best practices.
- Develop training materials and conducttraining sessions for new features or applications.
IncidentManagement :
- Manage and track incidents using a ticketingsystem (., JIRA, ServiceNow), ensuring all tickets are resolved within SLA.
- Escalate complex issues to appropriate teamsor senior support staff as needed.
Maintenance :
- Assist in application maintenance tasks suchas updates, patches, and upgrades.
- Coordinate with IT and development teams toschedule and implement maintenance activities.
PerformanceOptimization :
- Analyze application performance and makerecommendations for improvements.
- Work on performance tuning and optimizationof .NET applications.
.NET Support Specialist
Provide day-to-day support for. NET applications, addressing issues raised by users and ensuring timely resolution. Create and maintain detailed support documentation, including issue logs, FAQs, and knowledge base articles. Document common issues and their resolutions to improve the support process...
.NET Support Specialist
Provide day-to-day support for. NETapplications, addressing issues raised by users and ensuring timely resolution. Document common issues and their resolutionsto improve the support process. Escalate complex issues to appropriate teamsor senior support staff as needed. ...
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