DRC-Help Desk Analyst 2/ HDA2 (Video Support Specialist Replacement)
Short Description : A help desk analyst 2 with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365, and can work successfully across multiple teams with professional written and oral communication. AM : Shalaka
Complete Description :
ODRC expects help desk analyst 2 / video support specialist with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365, and can work successfully across multiple teams with professional written and oral communication.
- Education : Preferred Education : 4-year college degree Years of Relevant Experience : 2 years Key Skills :
- Process andschedule for videoconference requestsand manage other issues viatelephone and email.
- Last year wescheduled over 12,000 conferences.
- Utilize MicrosoftO365
- Assist withday-to-day management of videoconferencing operations for our multisitevideoconferencing network
- Use professionalwritten and oral communication
- Work successfullyacross multiple teams
- Provide analyticaland troubleshooting support for video endpoints and fiber networks
- Support conferenceroom meetings, point-to-point and multipoint (bridge) video teleconferences
- Prefer experiencewith Polycom and Cisco infrastructure and endpoints
- Provide limitedaudio / video support for management off-site activities
- Maintain strictconfidentiality for all videoconferencing activities
- Report operationaland technical issues to managers.
Skill
Required / Desired
Amount of Experience
Experience with Polycom RMX, Resource Manager, and endpoints
Highly desired
College Degree
Required
4 Years
Utilize Microsoft Office 365
Required
Use professional written and oral communication
Required
Work successfully across multiple teams
Required
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