Summary World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America.
We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.
Position Overview We are seeking an organized team player for our Employee Benefits Helpline, from mid-October through the end of November with some flexibility.
This individual will engage with customers via phone and email, listen carefully, and provide information, resources, and follow-up regarding eligibility, enrollment, and claims.
We need someone who is reliable, positive, well-organized, and can work well both independently and with our supportive and interactive team.
The ideal candidate will be customer focused, detail-oriented, and tech savvy. Essential Duties and Responsibilities Answer calls on our Benefits Helpline, identify customers' needs, clarify information, research issues, and provide solutions Follow up on questions via phone and email Document all communications Run reports to determine benefits eligibility, and use resources to research discrepancies Use MS Excel to track, update, and reconcile information Fluency in written and spoken English is required Qualifications One year or more call center experience managing inbound calls strongly preferred Experience with online enrollment, SAP, or HRIS Highly self-motivated with a great deal of personal initiative and drive Proven time-management skills with the ability to handle multiple interruptions Very organized and detail-oriented Ability to speak directly to clients in a manner that inspires confidence Experience collaborating within a team Exercise confidentiality and discretion;
high level of integrity Service oriented, very interactive Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences.
We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish.
WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status.
In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
To Executive Search Firms and Staffing Agencies : World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement.
All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department. Powered by JazzHR
Client Success Representative
Contact Government Services is seeking a Client Success Representative to support our team. This position includes primary duties of supporting the Client Success department with goals of identification of new opportunity, recruitment efforts related to new contract acquisition, assistance with exis...
Employee Benefits Senior Account Manager
Manages complex Employee Benefit insurance accounts and services as their day-to-day contact. Provide proactive, personalized supp Account Manager, Benefits, Senior, Manager, Employee, Insurance, Technology. ...
Employee Benefits Associate Account Representative
The Employee Benefits Account Representative Career Development Program provides in-depth training to prepare associates for client-facing and customer-oriented roles. Participate in fulfilling client services needs such as coordinating receipt of employee ID cards, client coverage booklets, and con...
Hotel Front Desk (Guest Service Representative) PT w/Benefits
Hotel Front Desk (Guest Service Representative) PT w/Benefits. Join us as our next Guest Service Representative in Bremerton, WA at the Navy Gateway Inns and Suites. Navy Gateway Inn & Suites (NGIS) and Navy Exchange Service Command (NEXCOM). We are here to guide them, and deliver our service member...
Client Services Representative
The Client Services Representative is responsible for activities including, but not limited to: Client account management, settling client complaints/disputes, taking credit card payments, and other projects as needed by the department manager. Have 1 year customer service experience. ...
Client Services Representative
A Client Services Representative is an invaluable member of the hospital team who works directly with a Hospital Manager, Lead Receptionist and supporting medical staff to provide exceptional customer service while maintaining a smooth and efficient flow of clients and patients through the animal ho...
Client Service Representative
Client Service Representatives. We are looking for a focused, dynamic individual who brings both medical experience and a passion for client service. Whether it's our staff, clients, or patients, we emphasize transparency, integrity, and continuous support. Applicants with 3+ years of customer servi...
Client Service Representative Lab
The Customer Service Representative (CSR) – Lab is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; ...
Account Manager - Employee Benefits
High level of Employee Benefits product and benefit administration knowledge. Responsible for collaborating with Account Executives on the development and execution of client centered strategies. Collaborates on a book of business and contributes to the work of a multi-disciplined service team. Coll...
Client Collections Representative
It is a conflict of interest to work with Mindful Support Services while utilizing the services of Mindful Therapy Group. Are you looking for a supportive and fast-paced atmosphere? Do you have entry-level office or customer service skills that you're hoping to turn into an enriching career? Push yo...