Healthcare receptionist

Our client is a fast-growing organization that provides patients with a modern solution for urgent medical treatment and routine healthcare to improve their quality of life.

They are seeking a receptionist who lives their core values of being caring, knowledgeable, and exceptional with a passion for serving our patients.

This leader will exude positivity and demonstrate operational excellence, ownership of their business, and the expertise to act with a sense of urgency.

Our team members deliver an impeccable patient experience and treat everyone like family. The Receptionist will be a trusted team member providing care to our patients and a trusted partner to the clinical team, center staff, and the Executive Leadership team.

Location : Huntington Beach, CA

Job Type : Full-time

Salary : $18-21 / hour

Responsibilities

Greeting and Registration

• Welcome patients, visitors, and vendors in a friendly and professional manner.
• Check-in patients, verify and update personal and insurance information.
• Direct patients to appropriate departments or staff members.

Appointment Scheduling

• Schedule, reschedule, and cancel patient appointments using electronic medical record (EMR) systems.
• Send appointment reminders and follow-up communications.

Communication

• Answer and manage incoming calls, emails, and faxes promptly.
• Relay messages accurately to appropriate healthcare personnel.
• Provide information about services, policies, and procedures.

Administrative Duties

• Manage patient records ensuring confidentiality and compliance with HIPAA regulations.
• Process insurance claims and handle billing inquiries.
• Collect and record patient payments and co-pays.

Office Maintenance :

• Ensure the reception area is clean, organized, and presentable.
• Maintain office supplies and order new stock as needed.

Patient Support

• Assist patients with forms and documentation.
• Provide information about wait times and ensure patients are comfortable while waiting.

Collaboration

• Work closely with healthcare providers and administrative staff to coordinate patient care.
• Assist with special projects and other duties as assigned.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
• Proven experience as a receptionist, preferably in a healthcare setting.
• Proficient in using EMR systems and office software (e.g., Microsoft Office Suite).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of medical terminology and insurance processes is an advantage.
• Ability to handle sensitive information with confidentiality and professionalism.

Benefits

Benefits include Health, Vacation, Dental, Vision, and 401K, Life, and Profit Sharing will be available after trial period and assessment