Applications Support Analyst

GENERAL SUMMARY

The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests.

This position is charged with administering banking application systems and requires prior experience in application and server administration, knowledge in system interdependencies, and understanding of data sets.

ESSENTIAL FUNCTIONS

• Independently analyze, troubleshoot, and document user support tickets related to banking applications systems. Ensure that support tickets are managed towards timely resolution and closure.
• Collaborate with other areas within the IT department to fulfill business requests.
• Perform application system maintenance such as installations, upgrades, and patching.
• Analyze business and system processes to identify areas of improvement opportunities.
• Resolve and fulfill requests compliant to established Service Level Agreements.
• Regularly review system bulletins to ensure issues are identified, addressed, and communicated to appropriate parties timely.
• Build strong customer service relationships across various levels of the organization.
• Ensure systems are secure through implementation of best practices and procedures, in accordance with FFIEC guidelines.
• Integrate software and computer systems by analyzing and developing specifications that address business functions and workflow.
• Maintain application system support documentation on a regular basis.
• Participate and contribute to scheduled Disaster Recovery exercises.
• Take ownership of maintaining recurring System State updates; ensure that documentation kept are accurate and concise.

QUALIFICATIONS

• Education : BS Computer Science / Engineering or equivalent work experience
• Experience :

5+ years in applications support position. Experience and knowledge of the financial / banking industry and regulatory requirements (FFIEC) preferred.

Experience with PC, Microsoft office suite, business applications, vendor applications, and vendor management. Experience in disaster recovery / application backup concepts and methods.

Skills / Ability :

Ability to respond and reprioritize quickly to unexpected situations and initiate corrective action quickly. Must be detail oriented and possess strong written and verbal communication skills.

Proven capability to effectively interface with dynamic development teams.Strong ability to multitask and be proactive.Ability to work independently with minimal instructions.

Customer-centric mindset.

OTHER DETAILS

$31.25 $45.67 / hour

Pay determined based on job-related knowledge, skills, experience, and location.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation.

It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace.

We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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