Position Overview : The Loss Prevention Agent is responsible for all initiatives and daily tasks associated with loss prevention and safety management as directed by Loss Prevention Manager to ensure the safety and well being of all employees and company assets.
Key Responsibilities :
- Ensure full knowledge of and exemplify LP / safety policy, procedure and standards.
- Train store employees on LP policy and procedure and ensure compliance.
- Train store employees on safety policy and procedure and ensure compliance.
- Detect and capture shoplifters according to company protocol.
- Monitor potential employee theft suspicions. Partner with LP Manager to address concerns.
- Prepare incident reports, accident reports and investigative reports according to company guidelines.
- Assist management in the investigation of employee policy & procedure violations.
- Communicate and support all initiatives surrounding shortage reduction including, but not limited to audits, inventory counts, etc.
- Offer recommendations and solutions to potential loss / safety concerns.
- Ensure complete confidentiality with regard to current and past investigations and outcomes.
- Special projects as assigned.
- Respond to alarm calls as needed and required in order to resolve all issues causing them.
Qualifications :
- Ability to physically apprehend and assist in the detention of shoplifters as required.
- Strong verbal and written communication skills are required.
- Basic knowledge of computer applications; i.e. : Excel, Word, and Power Point.
- High school diploma or equivalent.
- Must be able to work for extended periods at a desk on a computer or standing / walking as required.
- Must be able to work a flexible schedule including nights and weekends.
- Experience in conducting investigations preferred.
- 1-2 years of retail Loss Prevention experience preferred.
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