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POSITION DESCRIPTION
Position Overview :
As an Automotive Sales Specialist, you play a crucial role in driving the success of our dealership by connecting with customers, understanding their needs, and guiding them through the process of purchasing a vehicle.
This dynamic and customer-centric position requires a combination of sales expertise , product knowledge, and excellent interpersonal skills.
The ideal candidate will be passionate about automobiles, possess a deep understanding of the automotive industry, and be committed to delivering an exceptional customer experience.
KEY RESPONSIBILITIES
- Customer Engagement :
- Greet customers warmly and build rapport to understand their preferences and requirements.
- Conduct thorough needs assessments to identify the most suitable vehicles for customers.
- Provide detailed product information, features, and benefits to help customers make informed decisions.
- Sales Process Management :
- Guide customers through the sales process, from initial contact to vehicle delivery.
- Conduct test drives and showcase the features and performance of different vehicles.
- Effectively communicate pricing, financing options, and incentives to facilitate the sales process.
- Product Knowledge :
- Stay updated on the latest automotive industry trends, technological advancements, and product features.
- Demonstrate a comprehensive understanding of the vehicles in the dealership, including specifications, performance, and safety features.
- Customer Service Excellence :
- Provide excellent customer service throughout the sales process to build long-lasting relationships.
- Address customer concerns and inquiries promptly and professionally.
- Ensure a seamless and positive customer experience from initial contact to post-sale follow-up.
- Team Collaboration :
- Collaborate with the sales team, finance department, and other stakeholders to ensure a coordinated and efficient sales process.
- Participate in team meetings and training sessions to enhance product knowledge and sales skills.
- Sales Targets :
- Work towards achieving individual and team sales targets.
- Implement effective sales strategies to maximize revenue and profitability.
- Lead Generation :
- Prepare videos to send to customers at regular intervals as determined by your manager.
- Conduct phone calls, compose emails and texts to new or existing customers at regular intervals as determined by your manager.
Qualifications :
Proven experience in automotive sales or a related field.
Strong interpersonal and communication skills.
In-depth knowledge of automotive products and industry trends.
Ability to work in a fast-paced, dynamic environment.
Results-driven with a focus on achieving and exceeding sales targets.
Excellent negotiation and closing skills.
High level of professionalism and customer-centric attitude.
Working Environment :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job :
General office conditions, including periods of sitting, standing, walking.
The employee must occasionally lift and / or move up to 20-25 pounds.
This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in the position .
Employees will be required to follow any other legal or ethical job-related duties requested by any person authorized to give instructions or assignments .
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties .
This document does not create an employment contract, implied or otherwise . JC Lewis Motor Company has an at will relationship with employees.
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