Floor Cleaning & Restoration Technician

Floor Cleaning & Restoration Technician Job Description

COMPENSATION : Residentials up to 20% commission, up to 50% of all up sales, plus performance bonuses

Commercial - $15 an hour - $17 after hours

Training Period - $15 an hour

JOB SUMMARY : To assist in retaining residential and commercial customers by providing the best floor care services in Central Texas.

This position reports directly to the Carpet Cleaning Manager. Technician must be able to perform tasks as directed by Carpet Cleaning Manager in each phase of the job from the initial stages to completion.

The tasks associated with this job include, but are not limited to, carpet cleaning, upholstery cleaning, hard surface cleaning, flooring repairs, odor treatments, and water extraction services.

Technique Carpets & Floors has been voted THE BEST in Central Texas in Flooring / Carpet and in Carpet Cleaning. We have been serving Central Texas since 1986, keeping our customers satisfied by providing them with nothing but top-quality service.

Responsibilities include, but are not limited to :

• Being available to work from 7 : 30 a.m. to 5 : 00 p.m. regardless of what your schedule indicates at the beginning of the day
• Some evenings (past 5pm) and several weekends of work are required
• All day physical labor (including but not limited to lifting up to 100lbs, bending, climbing up steps, stretching and squatting, carrying, repetitive movements with legs and arms)
• Successfully completing and passing the IICRC Carpet Cleaning Technician class and test
• Successfully completing and passing the IICRC Upholstery Cleaning Technician class and test
• Successfully completing and passing the IICRC Water Restoration Technician class and test
• Provide quality carpet, tile, and upholstery cleaning services to customers
• Applying protective coatings to carpet and upholstery
• Odor treatments for carpet & upholstery
• Carpet, tile, and vinyl repairs
• Water extraction services
• Surveys and discusses in detail with the customer any services to be completed
• Using mobile devices to communicate and enter information
• Arriving on time to work and to appointments within scheduled window of time
• Maintain personal hygiene and physical appearance
• Stay in compliance with company uniform
• Cleaning and maintaining professional appearance of company vehicle and all equipment weekly
• Assist on small repair or maintenance of cleaning equipment and tools
• Pass proper inspection of completed work
• Record keeping and processing invoices
• Attend all company meetings and discussions
• Redo ratio on completed work not more than 2% in a month
• Other duties, including various projects, as requested by supervisor
• Operate a company vehicle. Use tools and machinery to complete assigned work
• Discuss and demonstrate, add-on products and services
• Report to carpet cleaning manager for any questions / problems / concerns
• Report to Secretary every morning before leaving the office

REQUIRED KNOWLEDGE, SKILLS, ABILITIES : (machine use, interpersonal skills and physical aspects of the job)

• Ability to operate standard basic machinery
• Excellent customer service skills; ability to speak to all different personality types clearly in a friendly positive professional way.

Ability to turn a potentially negative situation into a positive or satisfactory one

• Excellent communication skills; write legibly, ability to greet & hold a conversation with others in an enthusiastic, friendly, respectful manner, never arguing or intentionally causing a conflict.
• Excellent listening skills; ability to hear what a customer or the manager is looking for or what questions are being asked.

Never rudely interrupting or talking over others

• Patient, reliable, respectful and polite personality characteristics
• Super strong attention to detail and follow through
• Honesty (never promise something you can’t deliver, always enter correct data on time, never steal or intentionally deceive customers or the company)
• Be adaptable to multiple changing environments and situations
• Organizational skills
• Basic math skills
• Accept responsibility with errors and mistakes. Own up to them and try to make it right, starting with an apology.
• Independent thinker with good judgement and initiative. Ability to solve problems by using all available resources

QUALIFICATIONS :

• High School Diploma required
• Must have a Valid Driver License with a clean driving record
• Must pass a drug screening if asked

PHYSICAL REQUIREMENTS :

Sitting, standing, stooping, bending, stretching, driving, lifting up to 100lbs, carrying, repetitive movements due primarily to cleaning work.

All movements must be able to be performed without damage or risk to oneself and others.

BENEFITS :

• Paid Training
• Company Vehicle
• Flexible Schedule
• Health benefits optional
• Health 50% paid by company employee only
• Dental employee paid
• Vision employee paid

90 DAY PROBATIONARY PERIOD

Signature : Date :

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