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Associate Operations Support Analyst

The Associate Operations Support Analyst is an entry-level position responsible for providing operations support services, including but not limited to; record / documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities :

• Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure all Voice Response Unit (VRU) enhancements go into production in a timely and accurate manner
• Review VRU project requirements to ensure timelines are met and the quality meets and exceeds customer expectations
• Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on loan resources as well as provide testing assistance for production validation and host release
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications :

Education :

Commercial Banking experience a plus. Best / PROX knowledge a benefit.

Schedule : Monday through Friday, 7 : 30am to 4pm 8 to 4 : 30 8 : 30 to 5pm in CST

Hybrid : Must work 3 days on-site.

Job Grade : B10

Location : O'Fallon, MO and Johnson City, TN

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills : Please see the requirements listed above.

Other Relevant Skills : For complementary skills, please see above and / or contact the recruiter.