Stewart & Associates Inc is excited to welcome you to join our dynamic team as a Licensed Insurance Customer Service Representative.
Located in the beautiful city of Burnsville, Minnesota, we are dedicated to providing exceptional service while offering the flexibility of hybrid remote work.
In this role, you will become an integral part of our mission to ensure our customers feel valued and understood. We take pride in our supportive and inviting atmosphere, where every team member can thrive.
Your expertise will allow you to assist clients in navigating their insurance options and ensuring they have the coverage best suited to their needs.
As a company, we foster a culture of encouragement and professional growth, making this an ideal opportunity for motivated individuals looking to make a difference in the lives of our clients.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Flexible Schedule
Evenings Off
Home & Work Life Balance
Quarterly Team Outings
Career Growth Opportunities
Health Insurance
Life Insurance
Supply Work Equipment
Responsibilities
Client Support : Act as the primary contact for clients, addressing inquiries and providing timely responses to their requests.
Policy Guidance : Assist clients in understanding their insurance policies, explaining benefits, and clarifying any doubts they may have.
Problem Resolution : Efficiently resolve client issues and complaints by coordinating with other departments to ensure satisfaction.
Data Entry : Maintain accurate records of client interactions and update information in our CRM system. Continuous Improvement : Proactively seek feedback from clients to enhance service quality and improve processes.
Requirement
Licensing : A valid insurance license in Minnesota is required.
Communication Skills : Excellent verbal and written communication skills are crucial.
Customer Service Experience : Prior experience in customer service, especially in the insurance industry, is preferred.
Problem-Solving Skills : Strong ability to troubleshoot and resolve issues efficiently.
Team Player : Must demonstrate a collaborative spirit and the ability to work well within a team.
Adaptability : Willingness to adapt to changing needs and responsibilities in a hybrid work environment.
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