Director, Collections

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• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2023
• Company of the Year 2023 BIG Innovation Awards
• Fastest-Growing Company of the Year Large (Bronze) 2022 Best in Biz Awards

Who we are :

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform.

Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr.

Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is currently seeking a dynamic and experienced Director of Collections for our growing business and customer base.

The Director of Collections will be responsible for overseeing all aspects of the collections process, leadership for the team, providing strategic finance direction, process simplification, and operational decision-making.

This is an exciting opportunity to work within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role :

• Provide leadership and direction for all activities within accounts receivable processing, administration, and personnel, including but not limited to collections and cash applications activities.
• Provide leadership regarding the standardization of customer payment processes.
• Mentor and motivate a team of collections professionals, providing guidance, training, development and support to drive performance and achieve departmental goals.
• Identify optimization opportunities in billing / invoicing, cash applications, collections processes and other areas across the billing supply chain and engage and partner with stakeholders across the business to drive improvements while maximizing efficiencies.
• Develop and implement effective and efficient collection strategies, processes and workflows to support overall financial goals, including partnering with other areas of the business to drive collections resolutions.

Develop and drive best practices in operations and processes ensuring consistency with company requirements, internal and external controls and audit requirements.

• Continually review customer payment patterns to ensure that account balances are current and payment trends are in line with company standards.
• Develop management reporting for daily, weekly, monthly tracking of accounts receivable performance.
• Provide forecasting for collections as an input for cash flow, providing guidance to the team for goal attainment, and feedback to management relating to accounts receivable status.
• Evolve and execute organizational strategy for the team including partnership relationships. Lead the hiring process for new positions to ensure that we hire the right candidates with the appropriate skills and experience.
• Plan, organize, lead and control the activities of the group, including projects, schedules, priorities, and personnel.

This includes operational and strategic efforts aimed to drive business process improvement including cost management opportunities.

Serve as a consultant and subject matter expert to external clients regarding business policies, processes, procedures, and measures that drive the realization of business strategies (e.

g., accounts receivable management).

• Foster an environment of operational excellence and promote / implement continuous improvement practices.
• Develop and maintain relationships with senior finance and business leaders within the organization.

Skills & Requirements :

• Bachelors Degree in Business, Finance, Accounting or a related field, required. Masters preferred.
• Minimum 10 years of experience in credit and collections.
• Minimum 7 years managerial experience.
• Proven experience leading global teams.
• Proven track record of success in building, leading, and developing high-performing collections teams.
• Ability to hold the business accountable to the adherence of business policy, contractual requirements, and standard accounting procedures.
• Experience in establishing and achieving specific targeted goals related to DSO, aging and bad debt.
• Excellent analytical, problem-solving and decision-making skills.
• Excellent oral and written communication, interpersonal and leadership abilities.
• Experience working with large data sets and providing robust analytics and insights to business leaders.
• Experience using Excel, Salesforce and Netsuite required.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.

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ModMed Benefits Highlight :

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.

Eligible Modernizers can enroll in a wide range of benefits, including :

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k) : ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.

After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.

• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
30+ days ago