A company is looking for a Senior Manager of Customer Experience to lead initiatives that enhance customer satisfaction and engagement.
Key ResponsibilitiesManage customer feedback programs and analyze insights for continuous improvementOversee the Customer Experience team, including hiring, training, and team developmentDesign customer journey maps and implement innovative strategies to enhance member experiencesRequired QualificationsBachelor's degree in Business, Customer Experience, or related field5+ years of experience in customer experience design, including surveys and journey mapping3+ years in a leadership or supervisory role within customer experienceExperience with project management tools like Qualtrics, Salesforce, or JiraAbility to manage multiple projects and influence cross-functional teams
Senior Manager Customer Success
A company is looking for a Senior Manager of Customer Success (Lease). ...
Special Assistant (Senior Program Manager of Buyouts)
The Senior Program Manager of Buyouts will report to the Director of Buyouts of the Office of Resilient Homes and Communities. In October 2022, New York State Governor Kathy Hochul announced the creation of the permanent Office of Resilient Homes and Communities (RHC), which assumed the New York Sta...
Customer Experience Manager
A company is looking for a Customer Experience Manager to oversee customer support and enhance client satisfaction. ...
Senior Analyst of FP&A, Store Operations and Customer Service Focus ( Open to Remote OR Hybrid)
We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. Bob’s Discount Furniture, a fast-growing furniture retailer located in...
Senior Manager of Quality Engineering
A company is looking for a Senior Manager, Quality Engineering to lead their quality engineering team. ...
Senior Manager - Board Member Experience
Partner with fellow colleagues in the Corporate Secretary’s Office (“CSO”) to oversee all administrative and logistical matters related to the functioning and management of the Board of Directors and Board Committees of American Express Company and American Express National Bank. When you join Team ...
Senior Program Manager for Parking Technology and Innovation
The New York City Department of Transportation (NYCDOT) – Parking Planning and Policy Unit seeks an ambitious, entrepreneurial professional to fill the newly created role of Senior Program Manager for Parking Technology and Innovation. Previous experience in the coordination and implementation of te...
Credit Review Senior Portfolio Manager
Through examinations and monitoring, Credit Review provides an independent assessment of the quality of credit decisioning, portfolio management, risk recognition practices and the effectiveness of credit processes across the bank’s credit platform, identifies existing and emerging risks, and report...
Senior Manager of Programs and Policy
Proven experience as a program manager or project manager with increasing responsibilities-Strong leadership, communication, and interpersonal skills-Excellent problem-solving and decision-making abilities-Proficiency in project management software and tools-Knowledge of program management framework...
Senior Manager, Chief of Staff - Global Partnerships and Marketing
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Manager Assistant) is responsible for supporting the Global Head of American Express Travel's Global Strategic Partnerships & Mark...