Job Description
Job Description
- Intermediate understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS and Apple iPhones / iPads managed through Intune.
- Familiarity with Microsoft 365 services and tools, including Outlook, Teams, SharePoint Online, and OneDrive for Business.
2) Problem-Solving Skills :
- Strong troubleshooting skills to diagnose and resolve hardware, software, and network issues.
- Ability to guide users through problem-solving steps effectively.
3) Automation Skills :
- Experience with PowerShell scripting to automate routine support tasks.
- Proficiency in using Power Automate to create workflows and automate repetitive processes.
- Ability to identify and implement automation opportunities to enhance efficiency.
4) Communication and Interpersonal Skills :
- Excellent verbal and written communication skills.
- Full proficiency in English.
- Ability to communicate technical information to non-technical users in a clear and concise manner.
5) Customer Service Orientation :
- Strong customer service focus with a commitment to user satisfaction.
- Patience and empathy when dealing with user issues and concerns.
6) Organizational Skills :
- Ability to manage multiple support tickets and prioritize tasks effectively.
- Attention to detail in documenting support activities and maintaining accurate records.
7) Team Collaboration :
- Ability to work effectively as part of a team and share knowledge and resources.
- Willingness to collaborate with colleagues to solve complex issues.
8) Others :
- The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
- Full proficiency in the English language. French language proficiency is of advantage.
- The candidate must have the nationality of one of the NATO nations.
Job Posted by ApplicantPro
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