DINING SERVICES DIRECTOR

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

Position Title : title

Pay : $105000 - $110000

DDS Bonus Eligible

Reports To : RDO

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results.

If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service.

We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.

Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

Position will be based in Fresno, CA - Relocation is offered

Job Summary :

The Director of Dining Services is the strategic business leader of the community's food and beverage / culinary operation ensuring resident and client satisfaction by providing a consistently high-quality product and best-in-class hospitality, while also meeting financial goals and driving a positive work environment.

You will oversee the development and implementation of departmental strategies and ensure implementation of the Compass Community Living's service strategy as well as be the face of the company.

Leading Food & Beverage Operation :

• Develop and implement overall operating strategy that is aligned with the Compass Community Living and client business strategy, disseminates the vision within the community so all team members understand expectations.
• Must have an entrepreneurial approach and take full ownership of driving desired outcomes as if the business owner and hold the on-site leadership team accountable for demonstrating desired service behaviors.
• Ability to quickly evaluate personnel, operations, and culinary situations and make appropriate recommendations to person(s) involved.
• Maintain a professional and positive demeanor with a high level of resilience during stressful periods, have an ability to adapt and problem solve when required.
• Perform daily walk-through to ensure full compliance with Department of Health regulations and Compass Group standards.
• Direct and conduct safety, sanitation, and maintenance programs.
• Ensure that regular, ongoing communication occurs in all areas of food and beverage by leading pre-meal briefings and staff meetings.
• Advise and update the executives, supervisors, co-workers, and subordinates on relevant information in a timely manner by telephone, in written form, e-mail, or in person.

Business and Financial Competence :

Understanding market dynamics, enterprise level objectives and important aspects of Compass Community Living's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.

Aligning individual and team actions to drive business results.

• Capability to recognize and understand P&L drivers for the purpose of analyzing and evaluating results, identifying opportunities, and put plans into action to deliver expected results.
• Develop overall budget and operate the account in accordance with the approved budget, while providing the client with the maximum value for the dollars spent.
• Coach and support team to optimally manage wages, food & beverage cost, and controllable expenses (e.g., restaurant supplies, uniforms, etc.)
• Review financial reports and statements to determine how the account is performing against budget.
• Work with team to resolve areas of concern and develop strategies to improve the department's financial performance.

Ensuring Exceptional Customer Service :

• Understand the client's business model to prioritize what is most important to their residents.
• Be visible within the community to build and maintain excellent relationships with residents, staff, and other departments within the community to be seen as a member of the client's management team.
• Review resident satisfaction results and other data to identify areas of improvement, share feedback with all team members to ensure resident and client expectations are met, and take appropriate corrective action when needed to deliver desired outcomes.
• Improve service by communicating and assisting individuals to understand resident needs, providing mentorship, feedback, and individual coaching when needed.
• Stay aware of market trends and introduce new food and beverage products to meet or exceed resident expectations, generate increased revenue, and ensure client satisfaction.
• Empower employees to provide excellent service that exceeds resident and client satisfaction.

Team Building & Management :

• Regularly lead team member meetings.
• Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, make each person feel important and motivated to deliver a best-in-class hospitality experience for our residents.
• Establish goals including performance goals, budget goals, team goals, etc.
• Solicit employee feedback, apply an "open door" policy and review employee satisfaction results to identify and address employee problems or concerns.
• Identify the developmental needs of others, coach, and mentor team members by providing feedback and training to achieve performance objectives and reach their fullest potential.
• Ability to cross-train abilities for all skills, promotes the professional growth and development of the entire team.
• Ability to find, train, and retain talent starting with behavioral based interviewing.
• Hire food & beverage leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
• Ensure employees are treated fairly and equitably.
• Be an empathetic leader while still being able to hold self and team members accountable.

Preferred Qualifications :

• B.S. Degree in Food Services Technology / Management or related field; or A.A. Degree plus four years of directly related experience preferred.
• Five to seven years of direct foodservice operational management experience with inventory and purchasing knowledge and control.
• Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation.
• Previous P&L accountability or contract-managed service experience is desirable.
• Strong supervisory, leadership, management, and coaching skills.
• Strong communication skills, both written and verbal.
• Ability to communicate on various levels to include management, client, customer, and associate levels.
• Excellent financial, budgetary, accounting, and computational skills.
• Proficient computer skills to include various computer programs, Microsoft Office programs, e-mail, and the Internet.
• ServSafe Certified.

Apply to Compass Group today!

Compass Group is an equal opportunity employer.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID : 1337555

Compass Corporate

Nicholas Henderson

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