IT Business Analyst - Applications

We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.

We are looking for The Right One to join our team!

Are you experienced, flexible and self-motivated? Are you skilled and energized by collaboration and continuous improvement?

Do you enjoy a challenging and vibrant work environment?

If this sounds like you, you may be The Right One ! Please continue on to learn more about this opportunity. Don’t forget to take a look at our comprehensive benefits!

SUMMARY

The IT Business Analyst position will support our Enterprise Resource Planning System, Warehouse Management System and Ticketing systems by work with end users to investigate, resolve problems, analyze data and gather requirements recommend solutions.

There is also project work where the user will participate in gathering requirements, documenting requirements for ingestion by developers, testing the newly developed process, working with end users for user acceptance, promotion and Post Go-Live Support for process improvements, upgrades and implementation of new applications .

ESSENTIAL DUTIES / RESPONSIBILITIES

DUTIES & RESPONSIBILITIES

Demonstrate working knowledge of Oracle E1 integration relationships and master data structure required

Demonstrate working knowledge of JD Edwards or Blue Yonder (Red Prairie) processes, relationships and data structure

Triage and resolve an incident or problem and respond in timely manner

Review and prioritize incidents and problems based on business requirements

Able to find solutions based on previous cases and / or knowledge base

Take ownership of user incidents / problems, triage, diagnose and fix or work to determine next level of support required.

Communicate with end user with progress, resolution in a timely manner

Document issue, process, resolution and correspondence in Incident management system

Analyze user needs to determine accurate cross functional requirements

Guide users on troubleshooting their own issues where applicable

Study and Configure new functionality of existing application offerings

Participate in setup and rollout of new applications offerings

Provide cross functional knowledge to support system design

Create Functional Specifications, and end user documentation to be used as reference or training material

Create, validate, and maintain end user reports

Provide good customer service by executing excellent communication skills in relation to service desk services and projects, and by being able to establish the problem needing to be addressed in a timely manner

Develop test scripts for production change control management

Facilitate end user training

Assist in kaizen activities

EXPEREINCE REQUIRED

3-6 years of experience troubleshooting IT applications.

Working knowledge of Blue Yonder / Red Prairie, JD Edwards, or other ERP and WMS systems is preferred.

Experience and ability Demonstrate working knowledge of Oracle E1 integration relationships and master data structure required.

Ability to clarify customer expectations and define deliverables.

Ability to create, validate, and maintain end user reports.

BENEFITS

• Competitive Salary with Bonus Opportunities
• Paid Time Off
• Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)
• Flexible Spending and Health Savings Accounts
• Disability and Life Insurance
• 401(k) with Company Contribution
• Educational Tuition Reimbursement

Pay Range : $31.25 to $38.40 / hr

Flexible Work Arrangement