Supportive Housing & Pathway of Hope Case Manager

The Salvation Army

Position Description

Bloomington, Illinois

Position Title : Supportive Housing (SHP) Pathway of Hope (POH) Case Manager

Job Summary : Provide supportive services using the Pathway of Hope strengths-based case management approach to help homeless and at risk of homelessness individuals and families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change

the trajectory of their lives.

Reports To : Community & Grant Services Director

Supervises : Not Applicable

Qualifications : A minimum of two years of progressive years of case management and client support in the social services profession related educational

experiences.

Candidates must have a passion for fulfilling the mission of The Salvation Army and must be articulate in presenting the same to others.

Candidates must successfully pass the pre-employment background inquiry and annual motor vehicle check with a valid driver's license.

Education : Bachelor's degree preferred; significant related experience may be considered in lieu of a degree.

Skills : Individual must be able to work in a confidential manner and manage the varied of working with vulnerable, high-risk individuals and families.

Having the ability to work effectively with a multicultural or varying socioeconomic status case load is essential. Individuals must be flexible to handle unexpected crises with calmness and good judgment;

must have a working knowledge of community resources; good communication skills and organizational skills; and effective problem-solving skills that enable relating well to adults in a patient, courteous and respectful manner.

Must have a working knowledge of computer systems, particularly Microsoft products and social media platforms. All employees must be able to pass a background check and

MVR for driving TSA Vehicles.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible.

Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Essential Responsibilities :

Conduct outreach and engagement services in the community in order to Identify and support participants for Supportive Housing case management services using a Pathway of Hope approach.

Engage and build rapport with the target population and meet the desired outcomes of eligibility requirements.

Maintain an appropriate caseload to fulfil contract requirements with I Provide

appropriate referrals and linkage to support individuals and families of the local community.

Perform client intake including any assessments and measurements and ongoing follow up needs as appropriate. Must be able to assess any serious personal safety and mental health issues.

Provide information on available community resources and referrals as necessary.

• Maintain an accurate and updated case / service plan and to support stability and self-sufficiency to include both short and long-term goals with related activities and action steps.
• Maintain written and electronic case files with all relevant client information along such as identification documents, proof of homelessness, service plan, and documentation of advocacy and financial services as necessary.

Le. court appointments, landlord / tenant conflict resolution, )

• Engage and collaborate by participating in monthly supervision, divisional case manager cluster call-ins, and local Pathway of Hope team meetings driven by the POH Regional Coordinator to ensure best practices.
• Create and maintain electronic comprehensive demographic data as required on all participants.

Must be able to enter in all data required into the Salvation Army Information Management System promptly and with a high level of accuracy.

Track both service and financial data related to the Supportive Housing program and report this quarterly to the State of IL Homeless Reporting Portal.

Submit this report at the same time to the Regional Pathway of Hope Coordinator and the Grants and Contracts Coordinator.

• Maintain an accurate time log by completing a daily calendar of appointments and outreach efforts.
• Collaborate and work closely with the Corps Officers in the service area as well as the Service Extension and EDS Director to coordinate services in the coverage area.
• Coordinate, when applicable, with local agencies in the area to provide services or make referrals as appropriate.
• All other duties as related to Supportive Housing as outlined by the supervisor.
• Travel may be required.

Position Ranking :

Regular Full Time, Non-Exempt, Salary Range $20 to $25 per Hour

Physical Demands / Work Environment :

This Position is required to do basic business and office work. In order to successfully perform the essential functions of this position, the individual is regularly required to talk and listen, stand, walk, sit and use hands.

Individual must be able to regularly lift up to 30 pounds and occasionally lift up to fifty pounds. The use of Office and Computer Equipment is necessary.

Vision abilities will require close vision. Work may be performed indoors and occasionally require outdoors to attend meetings.

There is low to moderate noise level for this position.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and / or people without a college degree are encouraged to apply.