Patient Access - Phlebotomist Registrar - Crestwood - Full-time

Job Summary

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

Responsible for obtaining accurate, pertinent demographic and insurance information prior to services, thus reducing financial risk of third-party denials and delayed collection processes for services both at on- and off-site facilities.

Example of Essential Functions :

The Phlebotomist collects the proper specimens from the patient, i.e., blood, urine, or culture according to the physician’s order, ensuring specimen integrity.

This position follows standard operating procedures for positive patient ID, collection, labeling, processing, and handling of appropriate specimens ensuring patient safety while maintaining customer focus.

• The Phlebotomist enters patient demographics for registration and order entry of tests, working to resolve ambiguous or unusual test orders by contacting the appropriate medical / laboratory personnel.
• Ensures appropriate insurance eligibility and authorizations are present prior to or at the time of services. Responsible for the POS collection of patients owed cost sharing amounts (copays, deductibles, coinsurance, and full cost (non-covered, self-pay) prior to or at the time of service.

Refers patients to Financial Counselors for Financial Assistance or provides and application, when applicable. Ensures that cash drawer is cashed out appropriately daily.

Communicates effectively and appropriately with all customers. Uses good judgement as to what to communicate to whom as well as the best way to get that accomplished.

Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point, always demonstrates excellent customer service.

If responsible for bleeding times, meets the qualifications defined by CLIA under 42CFR493.1423 and the responsibilities under 42CFR493.

1425 for moderate complexity testing personnel.

Required Knowledge, Skills and Abilities :

Possess the ability to interpret the appropriate information needed to identify each patient’s requirements relative to his / her age-specific needs and to provide the care needed as described in the unit’s / department’s policies and procedures.

Understanding of medical terminology desirable.

Excellent verbal and written communication skills to effectively interact with patients, customers, employees, and Senior Leaders.

Must demonstrate the ability to follow verbal and written instructions.

• Attention to detail, with the ability to analyze and determine the type of data needed to complete various types of patient registration functions.
• Must demonstrate ability to complete multiple tasks simultaneously and work under pressure with minimal supervision. Must have the ability to comprehend, apply, and follow all policies and procedures.
• Must have the ability to adapt to an ever-changing work environment.

Minimum Education, Training, and Experience Required :

• High school diploma or GED required. Thirteen-week phlebotomy course or 3-month military course is preferred.
• Current BLS (CPR) in compliance with site policy for new hires.
• Certification from approved phlebotomy program preferred.
• Current valid driver's license may be required - this is defined by the location
• Previous phlebotomy experience preferred.
• One year of customer service experience required.
• One year of experience in the areas of patient registration and / or patient accounts or in a physician’s office practice or other health care facility preferred.

Patient Contact

Must demonstrate and maintain current knowledge and skills in providing appropriate care / contact for patients in the following age groups :

• X Neonate (0 thru 30 days)
• X Infant (31 thru 12 months)
• X Child (13 months thru 12 years)
• X Adolescent (13 years thru 17 years)
• X Adult (18 years thru 65 years)
• X Geriatric (66+ years)

Physical Demands :

Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of walking or standing is often necessary.

Ergonomic Risk Factors :

Repetition : Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Working Conditions :

Blood borne Pathogens Exposure Risk : Category A WILL have exposure to blood or body fluids.

Reporting Relationship :

Reports to Supervisor Phlebotomy