The Phlebotomist Registrar is responsible for obtaining accurate, pertinent demographic and insurance information prior to services, thus reducing financial risk of third-party denials and delayed collection processes for services both at on- and off-site facilities.
Example of Essential Functions :
The Phlebotomist collects the proper specimens from the patient, i.e., blood, urine, or culture according to the physician’s order, ensuring specimen integrity.
This position follows standard operating procedures for positive patient ID, collection, labeling, processing, and handling of appropriate specimens ensuring patient safety while maintaining customer focus.
- The Phlebotomist enters patient demographics for registration and order entry of tests, working to resolve ambiguous or unusual test orders by contacting the appropriate medical / laboratory personnel.
- Ensures appropriate insurance eligibility and authorizations are present prior to or at the time of services. Responsible for the POS collection of patients owed cost sharing amounts (copays, deductibles, coinsurance, and full cost (non-covered, self-pay) prior to or at the time of service.
Refers patients to Financial Counselors for Financial Assistance or provides and application, when applicable. Ensures that cash drawer is cashed out appropriately daily.
Communicates effectively and appropriately with all customers. Uses good judgement as to what to communicate to whom as well as the best way to get that accomplished.
Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point, always demonstrates excellent customer service.
If responsible for bleeding times, meets the qualifications defined by CLIA under 42CFR493.1423 and the responsibilities under 42CFR493.
1425 for moderate complexity testing personnel.
Minimum Education, Training, and Experience Required :
- High school diploma or GED required. Thirteen-week phlebotomy course or 3-month military course is preferred.
- Current BLS (CPR) in compliance with site policy for new hires.
- Certification from approved phlebotomy program preferred.
- Current valid driver's license required.
- Previous phlebotomy experience preferred.
- One year of customer service experience required.
- One year of experience in the areas of patient registration and / or patient accounts or in a physician’s office practice or other health care facility preferred.
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