Technical Account Manager

Role Overview

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

In this role, you will be our clients’ main point of contact to provide them support with our products. This is a highly visible role, where you will have the opportunity to work internally across various teams around the globe and externally with our clients, publishers, brands, and agencies all while making a true impact on our business success.

You will align on client needs, organize their requirements into a clear Scope of Work, and oversee the implementation of the client deliverables across our solutions.

You will work closely with Data Scientists, Product, Sales, Account & Technical teams to onboard clients and execute their strategy.

What you’ll be doing :

• Manage a variety of complex client meetings, such as onboarding, product updates, feature rollouts, and statuses independently or with minimal oversight
• Cross-team collaboration : work closely with Sales, Product, and Marketing departments as the liaison between the client and internal departments
• Create client meeting agendas and prepare talking points
• Speak and present with confidence as a subject matter expert on our products
• Identify and proactively present solution-oriented ideas for process and product improvements
• Perform risk assessment of our platforms within the area of responsibility e.g. assess bugs and feature requests thoroughly and evaluate any risks.
• Advise and consult on best practices, optimizations, recommendations, etc.
• Understand and articulate areas of opportunity for clients
• Assess prioritization and complexity of tasks
• Demonstrated masterful time management to understand timing as it relates to campaign / issue complexity
• Help to identify opportunities based on client engagement, platform usage, and product feedback
• Establish strong cross-departmental relationships

What you’ll need to be successful in this role :

• 2+ years of experience in a Customer Success / Account Management role at a tech company
• 2+ years of experience providing support to big international clients
• Previous experience in technical pre-sales or post-sales roles
• Experience with the digital advertising ecosystem preferred
• Knowledge of data-related technologies preferred
• Clear and engaging communication skills
• Experience structuring solutions for large enterprise clients
• Ability to articulate complex information in simple, clear terms to non-technical clients and users, including presentations - both written and verbal
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with the ability to collaborate cross-functionally
• Familiarity with software development practices and ability to work with and understand product development
• You must be willing and able to work hybrid in our Newark, NJ office (283-299 Market Street, 4th Floor, Newark, NJ 07102)

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