Technical Support Specialist II

A company is looking for a Technical Support Specialist 2 to provide expert technical solutions and support for clinical chemistry testing platforms.

Key Responsibilities

Provide direct support to customers by troubleshooting advanced assay and instrument-related issues

Manage case activities and ensure timely resolution of customer inquiries while complying with regulatory requirements

Collaborate with team members to maintain technical knowledge and support continuous quality improvement

Required Qualifications

Degree or certification in Medical Technology, Medical Laboratory Science, Information Systems, Engineering, or a BS in a STEM field with 2 years of related experience

Minimum 2 years of experience as a Technical Support Specialist 1 or Field Engineer

Strong service orientation and ability to create excellent customer service experiences

Good understanding of computer skills, particularly MS Office, and ability to learn new systems quickly

Ability to work well under pressure and handle confidential information