You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.
Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Digital Production Support Senior Associate within the Commercial Banking Digital Product Operations Team at JPMorgan Chase, you will be a key player in providing application support.
Your role will involve hands-on coordination with the Product and Engineering teams to resolve production issues that impact our clients.
You will be part of a team that manages digital (.com, mobile, API) channels, oversees digital product management, and handles digital design and development for JPMorgan Chase's Commercial Banking business.
Job Responsibilities :
- Lead prioritization and resolution of production support issues impacting our clients
- Facilitate technical calls with Engineering and Product to analyze production support issues
- Lead root cause analysis efforts to identify underlying problems, workarounds and / or strategic solutions
- Participate in critical incident response calls and serve as an escalation point for production issues
- Organize and manage communications to keep clients and client-facing support teams aware of production issues and resolutions
- Respond actively to service requests from client-facing support teams, operations, risk / control partners, etc.
- Help define improve incident management processes for our digital applications
Required Qualifications, Skills And Capabilities :
- BS / BA degree or equivalent experience
- 3+ years of hands-on experience in Production Support
- Experience with ServiceNow, Splunk, Grafana, Dynatrace.
- Working knowledge of production support role, incident, problem and change management.
- Excellent problem people management skills and execute measures to reduce repeat occurrence.
- Strong knowledge of relevant applications and development of life cycles
- Proven expertise in application development and support environment
- Understanding of Web and mobile applications.
- Understanding of risk controls and compliance to departmental and company-wide standards
Preferred Qualifications, Skills And Capabilities :
- Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
- Ability to run production incident conferences bridges
Associate Production Support Analyst
A company is looking for an Associate Production Support Analyst. ...
Digital Production Support - Sr. Associate
As a Digital Production Support Senior Associate within the Commercial Banking Digital Product Operations Team at JPMorgan Chase, you will be a key player in providing application support. API) channels, oversees digital product management, and handles digital design and development for JPMorgan Cha...
Sr Lead Support Desk Associate
...
Associate Manager, Production
Associate Manager, Production who will manage the production line by deriving and managing metrics, set targets, review performance, and instate improvement. Directs the development and implementation of activities in rack production area(s) to meet rack production goals, quality. Manager, Productio...
KGO - Digital Production Associate
KGO-TV/ABC7 in the Bay Area is looking for a proactive, eager-to-learn Digital Production Associate to join our team. Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Passionate about digital media, social media, and tele...
KGO - Digital Production Associate
KGO-TV/ABC7 in the Bay Area is looking for a proactive, eager-to-learn Digital Production Associate to join our team. Minimum of one year experience in a production or newsroom environment. Passionate about digital media, social media, and television. Assist with the production and publishing of dai...
Digital Health Sr. Associate (Hybrid)
The Digital Health Senior Associate helps lead the successful integration of digital health efforts with Stanford Health Care operations, working closely with resources from across the organization. In this role, the Senior Associate will support the operational execution and technical integration o...
Sr Technical Support Specialist - Digital Technology (California).
The Sr Technical Services and Ongoing Support Specialist (TSOS) within the Customer Success team is responsible for providing remote and on-site technical support to our custom computing devices while driving customer satisfaction through exemplary customer service and effective communication. Assis...
Sr. Program Manager, Global Consumer Support Digital Strategy
Our Consumer Support Digital Strategy team is looking for a leader to help define and execute against a strategy which will digitally transform the way we are delivering support to our consumers - looking to drive engaging and enriching experiences through intuitive automation. Binge-watch any shows...
Sr. C-Suite IT Executive Support Technician
Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race...