A company is looking for an Applications Production Support Lead to ensure the smooth operation and support of key global applications.
Key ResponsibilitiesLead the global production support team for SAP S / 4 HANA, Salesforce, and ACE eQMS, ensuring efficient issue resolutionDevelop and publish production support metrics, overseeing incident resolution processes and coordinating root cause analysesEngage with stakeholders to discuss system health, enhancement priorities, and manage team capacity for incident handlingRequired QualificationsProven experience in a leadership role within a production support or IT applications teamProject management experience;
familiarity with agile methodologies is a plusExperience with SAP S / 4 HANA or Salesforce is a plusStrong organizational skills and a commitment to delivering high-quality work in a dynamic environmentDemonstrated curiosity and a love of learning with the application of new knowledge
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