Minimum Qualifications Preferred qualifications
- strong communication skills
- ability to communicate professionally while representing the department
Duties Description The NYS Department of Tax and Finance - Schenectady is actively recruiting hourly employees. Strong communication skills, including the ability to communicate professionally while representing the department, are essential.
Under the direct supervision of a Taxpayer Service Representative 2, duties may include, but are not limited to the following :
- Answer inbound calls from taxpayers and select state agencies in a timely and friendly manner.
- Provide excellent customer service while safeguarding confidential information.
- Evaluate problems, inquiries and complaints of the callers and provide proper solutions to them.
- Research needed information using available and provided resources.
- Route calls to other team members and / or specified departments whenever needed.
- Make relevant notes from customer interactions.
- Report on customer feedback.
- Complete call logs and reports.
- Enter and / or retrieve information from computer databases.
- Communicate effectively both verbally and in writing.
- Explain agency and program policies and procedures.
- Have familiarity with computers and Microsoft Suite programs such as Excel, Word, and Outlook.
- Be able to work independently and use effective time management skills.
- Offer constructive feedback and improvement opportunities to the team.
- Perform other related office duties as required.
- Comply to agency and program policies and procedures.
Tax Information Aide (Call Center)
Answer inbound calls from taxpayers and select state agencies in a timely and friendly manner. Duties Description The NYS Department of Tax and Finance - Schenectady is actively recruiting hourly employees. Under the direct supervision of a Taxpayer Service Representative 2, duties may include, but ...
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