Library User Services Associate

Job Summary

Provides service desk information support for KSU students, faculty, staff, and community members. Provides assistance with accessing library content and shared resources.

Provides user account management and material circulation. Assists with technology, gathering and reporting statistics, provides building management, and ensures customer compliance with policies and procedures.

Typical Schedule during Fall and Spring Semesters :

Sunday 1PM-9PM

Monday-Thursday 2PM-11PM

Key Responsibilities :

Provides excellent customer service to KSU students, faculty, staff, and the broader community

Proactively engages and assists library users with discovering and accessing library content and shared resources

Determines customer need through thoughtful inquiry

Solves and identifies problems, issues, resources, services, and / or collections to meet user information needs and refers appropriately to other library or university units

Utilizes and troubleshoots software and hardware necessary for library functions such as KSU’s integrated library system, Microsoft Office Suite, printers, and copiers, etc.

Opens and closes library facilities, may act as senior staff present during evenings and weekends

Assists with the development of KSU Library policies and procedures

Enforces applicable library and university policies and procedures to ensure the safety and security of library visitors, identifies and reports space, facility, and technology issues through appropriate channels

Participates in a variety of library projects and initiatives, as assigned

Gathers and analyzes statistics and data on activities and provide reports as needed

Collaborates and communicates effectively with internal and external colleagues, stakeholders, and community members

Provides guidance, direction, and supervision of student assistants working on scheduled shifts

Required Qualifications

Educational Requirements : Bachelor’s degree from an accredited institution of higher education or an equivalent combination of relevant education and / or experience

Required Experience : Two (2) years of related customer service or office support experience.

Preferred Qualifications

Preferred Educational Qualifications : An advanced degree from an accredited institution of higher education in a related field

Preferred Experience : Previous experience in an academic library, public library, or media center

Knowledge, Skills, & Abilities

ABILITIES

Able to engage in learning opportunities to gain a broader knowledge of the services of the organization

Able to maintain confidentiality

Able to handle multiple tasks or projects at one time meeting assigned deadlines

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills

Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)

Strong attention to detail and follow up skills

Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity : Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study.

To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

Other Information

This is not a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is considered a position of trust.

This position requires a purchasing card (P-Card).

This position may travel 1% 24% of the time.

Background Check

Standard Enhanced + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation.

Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment.

Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and / or verification of academic credentials.