Senior Customer Quality Engineer

Senior Customer Quality Engineer

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Location : Marlborough, MA

Time Type : Full time

Posted On : Posted 4 Days Ago

Job Requisition ID : R4936

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future.

With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.

From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success.

As part of our innovation, we recognize that our team members are unique and that our work locations must be adaptable. At Allegro, we flex.

Flex@Allegro is our approach to hybrid work that empowers managers and their team members to decide where and when work will be done.

Ask what Flex@Allegro can mean for you.

SUMMARY

The Senior Customer Quality Engineer role is critical within Allegro’s Quality organization. This position is the primary contact point for customer product quality concerns and claims for customer accounts.

Lead problem-solving teams to problem resolution ensure the use of quality tools such as Ishikawa, 5-why’s, etc. in customer reporting.

WHAT YOU'LL DO

• Interface frequently with customer supplier quality engineers to support automotive OEMs as the voice of Allegro quality engineering.
• Effectively communicate product quality problem description.
• Lead problem-solving teams and drive the use of quality tools.
• Coordinate root cause analysis of complex problems.
• Help define corrective actions for a wide range of product failure modes.
• Prepare customer reports and 8D corrective action reports to ensure clear explanation of root cause and corrective actions to Allegro customers.
• Support customer visits or customer audits of Allegro facilities, products, or processes.

ESSENTIAL REQUIREMENTS

• Requires a bachelor's degree (Electrical Engineering, Materials Science, Industrial Engineer, or related) and a minimum of five years of related experience, preferably in the semiconductor industry.
• Excellent communication skills both written and verbal are essential.
• Public speaking is required.
• Experience with Automotive quality requirements is required.
• Experienced in problem solving and quality tools (8D method, 5-Why, Ishikawa).
• Trained in AIAG Core tools.
• Must have expert working knowledge of core Quality tools such as SPC, FMEA, Problem solving methods, PDCA.
• Advanced skill using Word, Excel, and PowerPoint.
• Occasional domestic and international travel.

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

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At Allegro, we are committed to providing a harassment-free environment of mutual respect to fuel innovation through inclusive thought collaboration.

Allegro is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, parental status, or any other basis covered by appropriate law.

Allegro makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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