Join our Operations team at Helen of Troy and make an immediate impact on our trusted brands : , , , , , , , and . Together, we build innovative and useful products that elevate people's lives everywhere every day.
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We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion.
Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
Position : Senior Supplier Quality Engineer
Department : Operations, Beauty & Wellness
Work Location : Hybrid (work 3 days onsite)
Bend, OR
Marlborough, MA
Dallas, TX
El Paso, TX
Hybrid Schedule : Helen of Troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in office 3 days minimum, and remote 2 days.
Any changes to this working model would be communicated accordingly.
What you will be doing :
The Senior Supplier Quality Engineer (SQE) is responsible for helping develop communication standard processes with suppliers and ensuring the supplier implements defect prevention systems, continue to meet quality standards and adhere to processes.
The Sr. SQE is the primary point of contact for final product inspection reviews and non-APO supplier audits (QMS, SCARs,
Aid in onboarding new suppliers and training supplier to Helen of Troy standards.
Supervise supplier performance key performance indicators by way of pre-shipment inspections, SCAR completion, and 1Factory data.
report on supplier product quality and associated business impact.
Manage the review and audit against supplier QMS (. SCARs, Control Plans,, Inspection plans at suppliers.
Monitor field return rates for quality escapes, supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators.
Maintain Quality Assurance Plans in Quality Standards Portal.
Proactively work on the identification and / or prevention of supplier quality issues.
Work on quality initiatives at suppliers, with product support and regulatory teams.
Collaborate with Quality team to improve processes and systems as part of Quality Management System.
Support sourcing / supply chain with the supplier approval process by helping assess risks.
Coordinate disposition for non-conforming inspections.
Participate in Engineering Review meetings to provide insight from the finished product expectations and bring up concerns that have or may come up from suppliers and final inspections.
Document and review product specific quality documentation for inspection to use during production of product during Pre Shipment Inspections (PSI).
Ensure all inspection plan checkpoints are validated at Pre Shipment Inspection (PSI) proceeding to Pilot / Mass Production.
Lead the distribution of signed samples to inspection teams and supplier teams
Assess potential quality escapes to identify initial root cause and collaboratively work with partners (. suppliers, advanced quality engineer, or product engineers / managers) to align on next steps.
Work with Customer Service team to test warranty / product claims. Provide Investigation Reports for any product claim tested.
Work with supplier to ensure corrective actions are effective when there are quality escapes
Work with the product development team to drive product quality improvements.
Review PPAP documentation for new suppliers outside of APO prior to shipping first product.
Audit suppliers to the QMS standards.
Help create and update supplier quality expectation documentation for the product and quality systems.
Create and audit supplier to any non-compliances found during the onboarding process using SCAR system.
Skills needed to be successful in this role :
Quality management systems
Statistical quality analysis
Product quality standards and compliance
Demonstrated record of problem solving
Minimum Qualifications :
Bachelor’s Degree in Quality, Manufacturing or Mechanical Engineering or equivalent experience.
4+ Years of experience working with product quality management.
Proven background in solving product / manufacturing defects and implementing corrective action.
Experience communicating with a global vendor network.
Authorized to work in the United States on a full-time basis.
Preferred Qualifications :
Experience in metals, plastics and soft-goods manufacturing.
Benefits : Salary + Bonus , Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.
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