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Bilingual Client Retention Specialist

VirtualVocations
Boulder, Colorado, United States
Full-time

A company is looking for a Bilingual Client Retention Specialist to assist clients facing financial hardship.Key ResponsibilitiesEducate clients about the financial hardship debt program and its benefitsEmpathize with and deescalate upset clients while addressing their concernsAnalyze clients' financial situations and develop customized solutions to retain them in the programRequired QualificationsBilingual in Spanish is requiredExperience in retention, sales, or collections is requiredHigh school diploma or equivalent;

Associate's or Bachelor's degree is a plusAble to work in a fast-paced environment and handle high call volumesTech-savvy with proficiency in a Customer Relationship Management (CRM) system

7 days ago
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