Practice Coordinator 3 (Redwood City)

Practice Coordinator 3 (Redwood City)

All potential candidates should read through the following details of this job with care before making an application.

Location : Redwood Shores, CA

Job Type : Full Time

Job Code : 81772BR

Job Summary :

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research, and education.

Success in this mission requires a culture of collaboration, excellence, leadership, and respect. The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts.

Responsibilities include support to all functions of the administrative teams including but not limited to CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.

Required Qualifications :

High School graduate or equivalent with four years related experience; or college degree and 6 months related experience;

or equivalent combination of education and experience.

• Successfully passes fingerprinting protocol and is approved to be a cash collector.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.

e., Outlook, Word, and Excel).

• Ability to analyze situations, prioritize, and develop solutions and make recommendations.
• Excellent customer service and communication / interpersonal skills, both over the telephone and directly.
• Excellent organizational and problem-solving skills.

Preferred Qualifications :

• Demonstrated experience in health care (may include medical, dental, or veterinary) in areas such as patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
• Prior experience with EPIC.

About UCSF :

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve.

Consistently ranked among the top 10 hospitals nationwide, UCSF Health is committed to providing the most rewarding work experience while delivering the best care available.

Equal Employment Opportunity :

The University of California San Francisco is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization : Health

Job Category : Administrative Support

Employee Class : Career

Work Style : Fully On-Site

Shift : Days

Shift Length : 8 Hours

Additional Shift Details : Monday - Friday; Location : UCSF Redwood Shores Specialty Care Clinic

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