Vice President of Operations

Are you a proactive and business-oriented person who likes to develop a world-class service operation and provide our customers with world-class service solutions?

Do you aspire to build a process and data-driven service operations that make our customer's production more efficient, more reliable, and productive and reach a more sustainable production factory?

Then this is the right challenge for you!

Are you the right applicant for this opportunity Find out by reading through the role overview below.

Bühler is a global leader in manufacturing equipment to produce food, feed, and advanced material, sustainably feeding the world every day.

Our global Service Business is growing and transforming, and we are looking for a motivated and experienced VP of Operations to contribute to our mission : Partnering for better Outcomes .

As VP of Operations, you will oversee the business operations in the North America region. You will be responsible for leading and managing daily operations to gain customer satisfaction, achieve business goals, and maximize profitability.

Additionally, you will develop the Customer Service team to match both capacity and capability needed to execute Bühler’s Services for our customers.

Tasks

• Understand all operational needs and requirements from customers in the various industries.
• Lead the daily operations on regional and country level in the various service areas including parts business, field operations, repair workshops services, services agreements, remote support, and technical advisory services.
• Lead the team to fulfill customer needs and develop operational plans for the region.
• Oversee the resource capacities, development, and allocation in the region to manage the profitability of the service business.
• Work closely with country managers and sales to jointly deliver on business results.
• Develop the regional service delivery capabilities in line with the strategic growth plans. Adapt group level plans to the regional needs.
• Evaluate opportunities and potential in the services markets based on market and customer feedback, and general economic trends.
• Support the rollout of new service solutions with the support of business unit specialists and contribute to its market success.

Required Qualifications

• Bachelor’s Degree in Engineering, Business Administration, or related discipline.
• Master's degree preferred.
• At least 8 years’ experience in a leading service function in industrial or equipment sector.
• Proven leadership skills : experience in organization development, strong decision-making ability, managing and developing people.
• Operations management, service contract management and supply chain management.
• Excellent analytical and problem-solving capabilities.
• Ability to work in a multi-cultural and matrix environment.
• Project management knowledge with legal and commercial expertise.
• Experience in optimizing life cycle costs of products.
• Willingness to travel (30%).

Benefits

• International and successful company with sustainable prospects for the future.
• Wide technical & modern environment with interesting challenges.
• Professional environment with an open communication culture.
• Exciting development and training opportunities.
• Great and dynamic work environment.
• Health Insurance with Health Savings Account.
• Dental.
• Vision and Life Insurance.
• Short Term and Long Term Disability.
• 401(k) with 6% company contribution.
• 15 days vacation.
• Sick Time.
• Maternity and Paternity Leave.

Who we are

Bühler as an employer

We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions, and business models.

At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success.

We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference.

By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.

Bühler is committed to providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sexual orientation, gender identity, status as a disabled veteran or other veteran or military status, sex, age, national origin, ancestry, disability, marital status, status with regard to public assistance, or other protected by class status.

Bühler participates in E-Verify.

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