Join the dynamic team at Ally Building Solutions, where our commitment to cutting-edge technology plays a vital role in delivering best-in-class solutions to builder customers.
We are currently seeking an experienced IT leader to help support further growth. In this role, you will be responsible for overseeing IT systems and assets, facilitating upgrades and fixes, managing networking, and providing critical training and support.
The Information Technology Support Specialist Level 1 will serve as the first point of contact for all IT-related inquiries and support requests.
This role involves performing initial triage on incoming issues, resolving basic technical problems, and escalating more complex issues to Level 2 support when necessary.
The ideal candidate will possess excellent customer service skills, problem-solving abilities, and a desire to grow within the IT field.
IT Support Specialist Level 1 Responsibilities :
- Act as the first responder to incoming helpdesk requests via phone, email, or ticketing system.
- Perform initial triage and troubleshooting for hardware, software, and network-related issues.
- Resolve basic technical problems such as password resets, printer setup, and software installations.
- Escalate unresolved issues to Level 2 Helpdesk Technicians or appropriate teams.
- Document all actions taken in the ticketing system, ensuring accurate and detailed records.
- Provide clear communication and updates to end users regarding the status of their issues.
- Assist in setting up workstations and equipment for new users.
- Follow established procedures for troubleshooting and issue escalation.
- Participate in regular team meetings to discuss common issues and improve processes.
- Maintain a professional and positive demeanor while working with end users and colleagues.
IT Support Specialist Level 1 Requirements :
- 0-2 years of experience in an IT support or helpdesk role.
- Basic understanding of computer hardware, software, networking, and Microsoft Office applications.
- Strong problem-solving skills and a willingness to learn new technologies.
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced, team-oriented environment.
- Experience with ticketing systems and remote desktop tools is a plus.
Additional Considerations :
- Willingness to work after-hours or on weekends if required for urgent issues or scheduled maintenance.
- Opportunities for training and advancement into Level 2 support roles or other IT functions.
We value and rely on the collective voices of our employees, customers, and community to help us build a better company - and world - for everyone.
Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer.
PI251684638
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