Front Desk Attendant

Job Description

Job Description

Benefits :

• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Bonus based on performance

Overview :

The Front Desk Attendant is responsible for providing excellent customer service, engaging new and existing customers, and participating in administrative tasks to ensure proper communication to customers and the Pet Services Department.

This role requires strong organizational and administrative skills, knowledge of canine behavior, and a commitment to upholding company policies and procedures.

The Front Desk Attendant will report directly to the Assistant Campus Director and will have opportunities for career advancement within our rapidly growing company.

Pay is hourly and will be based on experience.

Responsibilities :

• Completing daily tasks as outlined by the daily / weekly / monthly department checklists
• Checking dogs in and out of all GoDog services
• Act as the face of GoDog, greeting customers warmly, addressing inquiries, and resolving concerns with empathy and efficiency
• Procuring and maintaining vaccination records and other required paperwork
• Maintaining the cleanliness of the lobby and customer facing areas
• Managing reservations in accordance with availability and staffing requirements
• Engaging customers to add on services or participate in package offerings
• Assist in client registration, checking pets in and out, and relay critical information to kennel and daycare staff regarding feeding, medication, and scheduled services
• Assisting in Daycare and Boarding and covering shifts or breaks as needed
• Other duties as required

Qualifications :

• 1 year reception or administrative experience
• 1 year customer service experience
• Comfort working with dogs of all sizes and personalities
• Proven work ethic, organizational skills, and time management skills
• Ability to thrive in a fast-paced environment
• Ability to proactively identify opportunities and recommend solutions
• Ability to positively interact with the animals that GoDog services
• Ability to regularly move throughout the facility to continuously interact with pets, customers, and staff using physical and mental stamina
• Ability to clean up bodily fluids without becoming squeamish
• Capability to competently complete the tasks required of any employee
• Pet First Aid and CPR Certification
• Background check clearance

About us :

Founded in 2018 by Jess and Ben Eberdt, GoDog offers premier pet hospitality, focusing on a dog-centric community. Our commitment is to always do what is right by the dog, the parent, and the staff, ensuring quality, cleanliness, and exceptional design.

We aim to build a brand and enterprise that leaves a lasting legacy for generations.

We are seeking passionate team members dedicated to growth and exceptional pet care. Join our team and contribute to creating a loving environment for pets and their parents.

Join us at GoDog where our mission is simple : we are here for dogs.