Veterans Certification Specialist

Position Details Proposed Start Date 08 / 01 / 2024 Classification Title Office Specialist 2 Working Title Veterans Certification Specialist Department 200261 - REG Registrar's Office Position Number D95258 Representation OP - SEIU / OPEU Local 503 Position FTE End date, if applicable Position Summary Brief Description of PSU / School / Dept Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities.

Our mission to let knowledge serve the city reflects our dedication to turning ideas into action in Portland and around the world.

The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners.

More than 27,000 students from all backgrounds bring diverse perspectives to our classrooms and , from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs.

We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

Position Summary The main purpose of this position is to process Veterans certification paperwork in compliance with state and federal Veteran’s Administration (VA) policies and regulations.

This position is designated as PSU’s primary School Certifying Official for students receiving benefits through the Department of Veteran Affairs and in accordance with the Department of Defense Memorandum of Understanding for tuition assistance.

This includes maintaining expert and up-to date knowledge on all state and federal VA regulations.

This position provides support for the front counter in the Veterans Certification unit, as well as providing support to the Assistant Registrar in day-to-day operations.

Minimum Qualifications from Classification Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR

An Associate’s degree in Office Occupations or Office Technology; OR

Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience.

Note :

College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.

Additional Minimum Qualifications for this Position

• One year customer service experience either in person, via telephone, or through electronic communication.
• Strong oral and written communication skills.
• Ability to perform work, stay on task, and maintain coverage schedules in a self-directed way.
• Successful completion of a background check.

Preferred Qualifications

• Knowledge of PSU policy, procedure and environment.
• Knowledge of Banner SIS and DARS.
• Knowledge of federal GI Bill benefits and certification procedures using Enrollment Manager.
• Experience at an academic institution of higher education.
• Experience with de-escalation techniques in service related environment.

Key Cultural Competencies

• Creates an environment that acknowledges, encourages and celebrates differences.
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.
• Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Work Days / Hours Monday through Friday 8am to 5pm Total Compensation Range & Benefits Statement The starting annual salary rate for this position will be between $ and $ per hour.

The starting salary may be negotiable above this range, however it will be dependent upon the knowledge, experience, skills and abilities of the chosen candidate, the budget of the hiring department, and approval from HR.

PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities : Application Instructions Additional Information Additional Application Instructions (deadlines, etc.

Please provide the names, phone numbers and email addresses for three professional references. Background Check Required Yes