The Client Services Representative serves as a liaison between our clients and the call center staff. They provide supportive positive services both internally and externally to resolve issues.
Provide administrative support and processing for call center staff.
Key Accountabilities :
- Correspond with clients in a professional manner via phone, email, and fax
- Manage client accounts which requires
- analyzing accounts to resolve balance discrepancies
- data entry
- posting payments and adjustments
- Request itemized bills from clients
- Verify insurance eligibility
- Research and retrieve information from client sites
- Inspect bankruptcy notifications
- Generate client reports
- Perform all other duties assigned by manager
Qualifications :
- Excellent computer skills, proficient in Microsoft Outlook, Word, and Excel
- Demonstrates commitment to exceptional professionalism, confidentiality, and service to customers.
- Superb communication and customer service skills -Ability to work effectively as a team member
- Good interpersonal skills and ability to build professional relationships with clients.
- Ability to identify and solve problems.
- Exceptional organizational, time management, and planning skills.
- HS Diploma / GED Required
- Knowledge of HIPAA, Medicaid, Medicare, Insurance and FDCPA is a plus
Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state or local protected class.
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