IT SUPPORT TECHNICIAN

Title : IT Support Technician

Location : Fishers, IN

Reports to : Director of IT & Information Security

The Company :

Expect it all at Jet Access and our family of companies that provide premier private air travel, charter, aircraft management, sales, maintenance, flight training, airport operation and management.

Our Jet Access family members are the heart of our core values, the center of everything we do and the foundation of our success.

As a growing enterprise we are committed to providing you the tools and resources for a long and meaningful career with us.

Expect a safe, positive, fast paced, and growth-oriented environment.

• Expect a culture focused on the wellbeing and happiness of our Team Members and their families.
• Expect to work with a diverse and talented group of aviation professionals.
• Expect your voice to be heard.
• Expect to matter.

Your future success is our priority - Expect it all.

Perks and Benefits :

We offer a generous benefit package, competitive wages, paid vacation and holidays, excellent job training and continuing education programs, and discounted flight training.

This is a tight-knit family with a collaborative and social environment. Leadership is compassionate, and transparent, and believes in empowering employees to achieve, not only for the business, but also their own personal success.

Job Summary :

The IT Support Technician will assist end users with technology related concerns and issues, including set-up, installation, training, troubleshooting, and more.

Successful candidates will have a strong background in Support-related functions, and a passion for providing excellent customer service.

Core Schedule :

• Core schedule will be Monday - Friday, 8 : 00 a.m. - 5 : 00 p.m.
• On call or evening / weekend / holiday hours may be required for various incidents, events, and initiatives.

Compensation Package :

Base Salary of $45,000.00 - $65,000.00 (annualized), paid bi-weekly.

Day in the Life :

• Supporting technology users both on?site and remotely.
• Travel between corporate locations as needed to install equipment and provide support
• Install, upgrade, repair, and support desktop computers, laptops, printers, and other technology hardware and software.
• Install, configure, and troubleshoot Windows 10 on computers in a domain environment.
• Install, configure and troubleshoot various third-party applications.
• Diagnose and fix computer and network connectivity issues.
• Assist users with Microsoft Office applications, provide basic training, and resolve technical problems.
• Support Wi?Fi networks and devices.
• Install and terminate network cabling and devices.
• Support VoIP devices and network.
• Support CCTV devices and network.
• Assist in cybersecurity protection and mitigation of threats and vulnerabilities.
• Suggest improvements to provide better service and improve IT operations.
• Special Projects as assigned
• Other duties as assigned

What will make you successful :

• 1 ? 3 years hands?on experience supporting desktop and laptop computers in a Windows environment.
• 1 ? 3 years hands?on experience using Microsoft Office applications including Outlook, Word, and Excel with ability to assist others and provide basic training.
• Associates degree or higher in computer technology or similar equivalent vocational training program preferred.
• Preference given to candidates with A+ and Network+ certifications and or other similar or advanced IT certifications.
• Ability to troubleshoot and correct hardware problems with PCs in an efficient manner.
• Solid understanding of general networking including : DHCP, DNS, Active Directory, common troubleshooting tools and commands, routers, switches, Wi?

Fi setup and troubleshooting.

• Solid understanding of Windows 10 in a domain environment ? installing, configuring, upgrading, and troubleshooting.
• Ability and desire to learn new things quickly and stay up to date on technologies.
• Ability to prioritize tasks well and work without direct supervision.
• Valid Driver license.
• Ability to lift computers, monitors, and other equipment up to fifty pounds.
• Effective at organizing, planning, and prioritizing work with multiple and changing priorities and deadlines. Strong time management skills.
• Adaptable, driven to execute and accomplish tasks on tight timelines.
• Strong written and verbal communication skills.
• Tenacious self-starter with a mature outlook.
• Proven ability to operate independently and achieve results
• Able to multi-task and thrive in a fast paced and quickly changing environment.
• Professional, well spoken, and comfortable speaking to Team Members, clients, owners, vendors, and guests from all demographics.

Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace.

Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.