The Accounts System Administrator shall have the following responsibilities :
- Resolves technical requests from self-service tickets in support of internal and / or outside customers.
- Creates, deletes, and modifies customer accounts.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns.
- Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
- Must be able to multi-task and possess good communication and customer service skills.
Mandatory skills :
- No degree + 10 years technical experience OR Bachelor's Degree + 5 years technical experience
- TS / SCI with FS Poly
- CompTIA A+ CE or CompTIA Security+ CE
- Microsoft Office Suite
- Systems Administration
Desired skills :
- Customer Service / Support
- Helpdesk Support
- Linux
- SupportIT
- UNIX
Shift is Monday - Friday 9am-5pm OR 10am-6pm
Training will be Monday - Friday 7am-3pm
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