RESPONSIBILITIES :
The Senior Processing Unit Supervsior supervises (7) processing assistants and (1) lead worker. The position is responsible for the day-to-day operations of the Records Management Team which provides clerical support for the Customer Information Center.
The candidate will provide training and coaching, handle escalation calls, motivate staff and set goals and expectations.
The candidate is responsible for evaluating the performance of unit members and performing essential administrative tasks to ensure the operation of the unit.
Effective oral, written and interpersonal communication skills with a customer service focus are essential.
KNOWLEDGE, SKILLS & ABILITIES
- Significant knowledge of office or work unit procedures, methods and practices.
- Significant knowledge of and ability to use correct grammar, vocabulary, spelling and office terminology to compose and / or proofread correspondence, reports and other materials.
- Significant knowledge of accounting procedures, mathematics and their application in the work environment.
- Ability to learn and independently apply laws and departmental rules and regulations covering programs and services.
- Ability to review and process information to determine conclusions, actions or compliance with applicable laws, rules or regulations.
- Ability to apply a variety of work-related formulas or mathematical calculations.
- Ability to record, compile, summarize and perform basic analysis of data.
- Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature.
- May require ability to supervise and coordinate the work of other staff, student workers or volunteers.
REQUIREMENTS :
Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant / secretarial experience;
or an equivalent combination of training and experience.
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