Description
Job Description :
We are seeking a highly skilled and motivated IT Help Desk Associate to join our team and provide onsite technical support to our internal clients.
The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for problem-solving.
Responsibilities :
- Provide onsite technical support to internal clients, including troubleshooting hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Respond to service requests in a timely manner and ensure issues are resolved efficiently.
- Collaborate with other team members to escalate complex issues when necessary.
- Assist clients with software installations, updates, and patches.
- Perform regular maintenance tasks, such as system updates and antivirus scans.
- Document all support activities and maintain accurate records of client interactions.
- Provide training and assistance to clients on IT-related topics as needed.
- Stay up-to-date with the latest technologies and best practices in IT support.
- Install, modify, and repair computer hardware and software, including imaging of PCs using Microsoft Intune.
- Deploy and manage mobile devices and tablets, ensuring secure and effective use within the organization.
- Utilize Microsoft Intune for the management, configuration, and deployment of devices, applications, and security policies.
Requirements :
- Proven experience working in IT support or a related field.
- Strong knowledge of computer hardware, software, and networking concepts.
- Excellent troubleshooting skills and the ability to resolve technical issues independently.
- Solid understanding of Windows and / or Mac operating systems.
- Familiarity with remote desktop tools and help desk software.
- Exceptional communication and customer service skills.
- Ability to work effectively both independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Flexibility to work occasional evenings or weekends as needed.
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