Benefits Coordinator / Case Manager

A-Line Staffing is now hiring Transportation Benefits Coordinator in Alameda CA. The Transportation Coordinator would be working for a Fortune 500 company and has career growth potential.

This would be full time / 40+ hours per week.

If you are interested in this Transportation Coordinator position, please contact Mackenzie Rose at

[email protected]

586) 710-7966

Transportation Coordinator Compensation

• The pay for this position is $50-$57 per hour
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Transportation Coordinator Highlights

• The required availability for this position is full time
• Monday through Friday, 8 am 5 pm

Transportation Coordinator Responsibilities

• Obtain requests for transportation from the Transportation Vendor.
• Obtain Physician Certification Statement (PCS) forms required for Non-Emergency Medical Transportation (NEMT) transportation from providers before the transportation occurs.
• Consultation with AAH staff about coordination of the transportation request as needed.
• Communication with the transportation vendor about the PCS forms and the transportation to be provided.
• Document all processes in the tracking system, ensuring that all steps are followed.
• Establish and maintain effective, ongoing relationships by facilitating communication and coordination of transportation with members, their caregivers, PCPs / Providers, Alliance departments, and the transportation vendor, as well as other identified resources to which the patient was referred, based on each member's continued needs.
• Assist staff in identifying and providing outreach, orientation, and basic care coordination of transportation services to members that may benefit from services.
• Establish and maintain effective, ongoing relationships by facilitating communication and coordination with members, their caregivers, PCPs / Providers, and the transportation vendor, as well as other identified resources to which the patient was referred, based on each member's continued needs.
• Participate in meetings and training with other departments to provide care coordination of transportation.
• Provide guidance, support, education, coordination of care and other assistance to members, and / or their family members, as they move through the healthcare continuum.
• Provide telephonic or email support to other Alliance departments and members in the case and disease management programs to use the transportation benefit to meet their treatment / care plan goals in coordination with case managers as appropriate.
• Demonstrate a comprehensive understanding of coverage and benefits to promote appropriate service utilization and increase member knowledge and satisfaction.
• Recognize and resolve transportation issues or other problem areas promptly.
• Educate and answer inquiries from members and / or their family members about benefits, services, eligibility, and referrals with a positive and professional approach, promoting participant, patient, and member satisfaction and retention.
• Escalate transportation problems and patterns to leadership as appropriate.
• Collaborate in a positive interdisciplinary approach with other CM / DM staff, Utilization Management, Medical Services, Provider Services, Member Services departments as well as community resources to ensure most appropriate level of care and optimal outcomes.
• Maintain security, confidentiality, and integrity of electronic database.
• If appropriate, work with state and federal eligibility and enrollment staff / vendors to assist in continuity in enrollment.
• Provide cross coverage for other CM support staff.
• Research and compile data for special projects.
• Complete other duties and special projects as assigned.

Transportation Coordinator Requirements

• High School Diploma or GED
• Attendance is mandatory for the first 90 days
• Bachelor's degree in health care related area of study, or Two years of college, with a minimum of two years’ experience health care
• Have a cleared TB test prior to or within seven days of hire.

Transportation Coordinator Preferred Qualifications

• Two years office experience in a medically related setting (e.g., physician office, home health department, case management, social work).
• Two years of direct customer service experience in the healthcare field, preferably in a health plan setting and a working knowledge of medical and insurance terminology, care delivery and coordination.

If you think this Transportation Coordinator position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

Mackenzie Rose Recruiting Assistant

[email protected]

586) 710-7966