Specialist II, Student Services & ID Center, Herriman Campus (Part Time)

Job Summary

This position reports to the Assistant Director for Campus & Site Services South Region and works under general supervision to ensure support for students, staff, and faculty at the Herriman Campus.

The specialist assists students with all aspects of support ranging from admission through graduation and transfer. The specialist assists in the printing of OneCards, accepts payments, operates a cash register, and connects students, staff, and faculty with additional resources, as needed.

The specialist interfaces professionally with faculty and academic departments and with other college personnel in divisions including Student Affairs, Facilities, the Key Office, Auxiliary Services, Tutoring & Learning, Public Safety, and Information Technology who support the Specialist’s assigned campus.

This position is an evening shift at the Herriman Campus with an average of 20 hours a week and up to 80 hours a month. Hours for this position will be :

Monday 2 : 00 pm 7 : 00 pmTuesday 2 : 00 pm 7 : 00 pmWednesday 2 : 00 pm 7 : 00 pmThursday 2 : 00 pm 7 : 00 pm Essential Responsibilities and Duties Student Services Assist students and prospective students in the following areas but not limited to :

Participate in daily operations of the center. Respond courteously and promptly to in-person and telephone inquiries, serving diverse populations in a warm inclusive manner.

Provide accurate, consistent information.

• Assist students with admissions applications, registration, records, transcripts, SLCC systems, and financial aid, provide information on the Center for Access & Disability services, printing, and other questions and needs that arise.
• Assist in the processing of lost & found items, working in collaboration with Surplus Services.
• Participate in campus emergency training and assist in the event of campus emergencies.
• Be aware of institutional policies and procedures
• Other duties as assigned.

OneCard Functions Assist students, staff, and faculty in the following areas but not limited to :

Respond courteously and promptly to in-person and telephone inquiries about the college, serving diverse populations in a warm inclusive manner.

Provide accurate, consistent information.

• ID creation and issuance, cardholder account maintenance, transaction tracing, and troubleshooting.
• UTA; bus pass activation and data entry.
• Processing payments, BruinBucks, and replacement IDs.

Essential Responsibilities and Duties Continued This position will require critical thinking, teamwork, self-starting ability, timeliness, and dependability. Minimum Qualifications

• Ability to operate a computer and general office equipment.
• Basic computer literacy.
• Cashiering experience preferred, but not required.
• High School graduate or GED equivalent.

Preferred Qualifications

• Experience specific to higher education
• One (1) year post-high school education.
• One (1) year of full-time (or equivalent) work experience.
• Basic computer proficiency including Microsoft Office Suite and computer-based information and scheduling systems.
• Knowledge and experience with Banner, Transact, Etrieve, and MySLCC programs.
• Bilingual Spanish preferred.

Knowledge, Skills & Abilities Required :

• Able to communicate (reading, writing. and speaking) and work effectively with a wide
• range of diverse individuals.
• Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with staff, students, faculty, and the general public to maintain good working relationships across the College.
• Capable of explaining a complex issue in a concise manner to students, staff, and faculty.
• Able to work independently with minimal guidance and as part of a team.
• Able to use professional phone etiquette.
• Ability to establish priorities and manage multiple activities to meet the department’s needs.
• Able to complete assignments with attention to detail and a high degree of accuracy.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Preferred :

• General knowledge of higher education policies, practices, and procedures.
• Ability to take initiative in identifying and promoting development opportunities.
• Bilingual-Spanish preferred, but not required.

Non-Essential Responsibilities and Duties