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Remote Collections Specialist

VirtualVocations
Asheville, North Carolina, United States
Remote
Full-time

A company is looking for a Remote Collections Specialist to provide exceptional customer service and manage billing inquiries.

Key ResponsibilitiesResolve inbound and outbound calls regarding account issues and billing inquiriesNegotiate payments and direct customers to appropriate teams when necessaryMeet compliance, quality assurance standards, and monthly performance goalsRequired Qualifications, Training, and EducationHigh school diploma or equivalentMinimum of two years in first-party collectionsExperience in inbound / outbound call centers and customer service in a remote settingAbility to navigate multiple screens and applicationsOnsite training required for 8 weeks in Irving, Texas

19 days ago
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