Airport Concierge

Responsibilities :

• Greet client’s curbside upon arrival to the airport, assist with the check-in process, stay with the client assisting in their needs until they are safely onboard and on their way to the next destination.
• Greet arriving clients at the gate, assist with luggage collection, and ensure they connect with their appropriate ground transportation.
• Assist with check-in and ticketing.
• Assist with baggage collection or drop-off.
• Assist clients with connecting flights as needed.
• Knowledge of the airport layout to assist clients navigate through the airport and direct them to the various amenities (restaurants, lounges, shops, restrooms, airline ticket counter, and gate information, etc.)
• Assist with arranging for pre-boarding flight.
• Communicates with the Guest Experience Center (GEC)
• Develop and maintain professional rapport with regulating agencies and airlines within the airport.
• Exhibit upmost confidentiality with clients and client’s information.
• Maintain strict adherence to escorting protocol within the airport.
• Utilize Airport Butler systems to manage service details and communicate with clients.
• Other duties as assigned.

Required Qualifications :

• High School Diploma or equivalent
• Must possess current authorization to work in the US, and a valid driver's license.
• Must own smartphone with a mobile operating system of (Android) 5+ or (Apple) 11+ and be willing to download apps required by ATS / Airport Butler for operational and data privacy purposes partial reimbursement of service plan will be paid monthly.
• Excellent written and communication skills
• Must wear company uniform as outlined and conform to all grooming standards.
• Must be flexible in work schedule to match the demand for services to include nights, weekends, and holidays.
• Must be able to stand and walk for long periods of time and lift up to 70 lbs.
• Ability to work under pressure with minimal supervision.
• High proficiency of computer and smartphone skills, including smartphone applications
• Ability to read and interpret documents such as operating and procedural manuals.
• Must be able to stand and walk for long periods of time and lift up to 70 lbs.
• Must, after training, be able to efficiently use Airport Butler’s automated reservation system, scheduling application, and communication technology.

2) years experience in delivering luxury / VIP type services to high-end customers and / or airport / airline hospitality service experience

Preferred Qualifications :

• Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills
• Demonstrated ability to solve problems proactively and creatively.
• Demonstrated ability to collaborate with other employees to overcome abnormal situations.
• High level of cultural awareness
• Excellent internal and external customer service skills to handle all client’s needs, concerns, and accommodations.
• Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting service.
• Adapt to an ever-changing environment and be resilient.
• Multilingual is a plus.

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Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.